Why I didn't got a payment confirmation

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I'm a Participant Level 1 SK2019
I'm a Participant Level 1

Why I didn't got a payment confirmation

Hi everyone,

 

I'm all new to Fido, I have paid my first bill by using  TD bank app but when I check my Fido account, it doesn't show that I have paid the bill and I also didn't get any payment confirmation.

 

What should I do in this situation? And how do I know if my bill got paid successfully?

 

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Re: Why I didn't got a payment confirmation

Hello SK2019,

 

  Welcome to the community!

 

  You should note that payments made via a financial institution's internet or telephone banking options can take upto 5 business days to be received by Fido (see here). Your Fido account won't be able to reflect that payment until it is received and processed by them.

 

Hope this helps :Smiley:

 

Cheers

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Re: Why I didn't got a payment confirmation

Hello SK2019,

 

  Welcome to the community!

 

  You should note that payments made via a financial institution's internet or telephone banking options can take upto 5 business days to be received by Fido (see here). Your Fido account won't be able to reflect that payment until it is received and processed by them.

 

Hope this helps :Smiley:

 

Cheers



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