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Weird email request

YD121
I'm a Participant Level 3
I'm a Participant Level 3

Hi There,

 

Got weird email from support@marusurveys.com

It said from Maru Blue on behalf of Fido. Is this scam??

6 REPLIES 6

FidoClaudia
Moderator
Moderator

Hey everyone!

 

After having looked into it, we confirm that those surveys are legitimate and were sent by our research team to some of our customers.

 

Hope this helps with your concerns, cheers! 



Tybb
I'm a Participant Level 1
I'm a Participant Level 1

Is this email survey also legitimate?

Sent from My Fido Experience (noreply@myexperience.fido.ca)

Hello @Tybb,

 

Welcome to the community!

 

Fido does send out surveys from time to time after you contact them for feedback so depending on the content of the email it is most likely valid.



FidoNick
Former Moderator
Former Moderator

Hey everyone!

 

We understand you've been getting these e-mails and we're in the process of looking into the situation to confirm if this survey is indeed something sent by us.

 

We'll keep everyone updated once we have more news to share. 



justcheck
I'm a Contributor Level 2
I'm a Contributor Level 2

I just got the same email as well. How did they know my email and that I was a Fido customer if it wasn't sent on behalf of FIDO?

FidoSaira
Moderator
Moderator

Hey @YD121

 

We can assure you that the email was not sent by us or on behalf of us.

 

We'd suggest that you report it to the Canadian Anti-Fraud Centre.