Voicemail on an unlocked phone help

[Leena47]

Hello,

I bought an unlocked, brand new Zenfone off amazon (so never attached to a provider).

I'm trying to set up the voicemail and keep getting a message saying that my number isn't registered with fido.

I have a fido phone number and also a fido sim card.

Can someone point me in the right direction please ? 

Thank you in advance,

Leena

[FidoPhilippe]

Hey @Leena47

Have you tried calling +1 416 821-6549?

If that works, it means that the voicemail number you have programmed in your phone (when you press and hold 1) is the wrong phone #.

Let us know.

[Leena47]

Hi @FidoPhilippe ! 

Thanks for your reply.

I called both +1-416-821-6549 and +1-514-583-7548 and both of them land me on the voicemail inbox but when I put in my phone number, it says my number isn't valid. 

Any ideas on what to do next ? 

Thanks again! 

[JP54]

I have exactly the same problem.

[FidoSaad]

Hey @Leena47!

That's definitely odd. I'll be sending you a PM so we can have a closer look at your account.

Talk to you soon :).