Voicemail not working on Samsung A5(2017)

[Sticks74]

I just upgraded my phone to a Samsung A5. I used voicemail on my old phone without out any issues. Now on my A5 I try to use my voicemail and it tells me my number is not valid. So how does one setup voicemail on an A5? I tried to do it myself but I just keep getting "That number isn't valid".  

[FidoMaria]

Hi @Sticks74!

When you upgraded your phone, did you also change plans? It sounds like the voicemail feature may be missing from your account.

Let me know.

[Sticks74 · Accepted solution]

I did not change plans. I did call in and speak with a rep that had to add my voicemail feature manually to my account and everything is now working. Forgot to update message. Thanks for contacting me and offering your support.

[Scooby-Doo]

Hi @Sticks74 

Did you recently remove a value pack or when you updated ? 

Your new plan may includes just a mini voicemail like me - it was not established automatically upon removing pack @FidoMaria will help you.

Check under settings / call / voicemail if service is provided by carrier click that...then check below under setup to verify the number * +15145837548

(*) Ontario east &  Quebec

Cheers!