Voicemail access code reset

[saraalsh]

Hi, I don't know how to change the password for my voice mail on my phone... is there a way to reset it? 

[jeslynmartin93]

Hello yes I want to reset my access code

[FidoVan]

Hello @jeslynmartin93 and welcome to the Community!

You will find the answer to your question by following the answer above!

[Fjp1975]

I do know the access code to int my phone mesages

[Fjp1975]

I can not access my phone messages because I do not know my access code

[FidoJonathan]

Hey @Fjp1975! Welcome to the Community. You can always reach out to us through one of our support channels and we'll be able to help you setup your Voicemail PIN.

[KAPABLE-K · Accepted solution]

@saraalsh you can login to MY ACCOUNT on fido.ca click on the number you want to reset the VM passcode, look down at the bottom of the page you will see Update Voicemail Password> click on that and follow the instructions.

Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone:

• Press "1" to use the self-serve menu.
• Press "3" to access the services menu.
• Press "2" to change your Voice Messaging access code.
• Follow the instructions to create a new Voice Messaging access code.

You can also get more info on voicemail here.

[Vasselle]

Phone prompts as of 17 May 2019:

Dial 1-888 number

Press 2

Press 4

Press 3

Press 2

Enter account PIN

Press 1

[Wendyhyang]

I have just recently changed my voicemail access code on the Fido My Account app. However, when I dialed my voicemail and I entered the new access code, it did not recognize my new access code.

[FidoJo1]

Hey @Wendyhyang

I moved your post to this thread!

Having technical issues is never a pleasant thing!

I would suggest you to reset the access code again through Fido.ca directly following the steps mentioned in this topic. 

Hope it helps! 

[Vivian2017]

Hi there, 

Recently  I set up my Fido voicemail, but today when I'm trying to log in it, keep telling me the access code is incorrect?

It's that anyway I can reset my voicemail's access code? 

Thanks, 

[FidoClaudia]

Hey @Vivian2017,

Welcome to our Community!

I've moved your post here since it has the answer to your question

Hope it helps!

[Lynn277]

Reset voicail access cpde

[FidoClaudia]

Hey @Lynn277,

Welcome to the Community!

I moved your post here since you'll be able to find the answer to your question on this already existing thread

Let us know how it goes. 

[Billtam334]

I forgot my password for my answering machine how do I reset it

[FidoAmanda]

Hey @Billtam334!

Welcome to the Community! 

You can check out the solution above for instructions you can follow to reset your voicemail access code. 

Hope this helps!