Voicemail access code reset

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I'm a Participant Level 1 saraalsh
I'm a Participant Level 1

Voicemail access code reset

Hi, I don't know how to change the password for my voice mail on my phone... is there a way to reset it? 

 

 

 

Accepted Solution

Re: Voicemail access code reset

@saraalsh you can login to MY ACCOUNT on fido.ca click on the number you want to reset the VM passcode, look down at the bottom of the page you will see Update Voicemail Password> click on that and follow the instructions.

 

Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone:

  • Press "1" to use the self-serve menu.
  • Press "3" to access the services menu.
  • Press "2" to change your Voice Messaging access code.
  • Follow the instructions to create a new Voice Messaging access code.

You can also get more info on voicemail here.

 

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I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: Voicemail access code reset

@saraalsh you can login to MY ACCOUNT on fido.ca click on the number you want to reset the VM passcode, look down at the bottom of the page you will see Update Voicemail Password> click on that and follow the instructions.

 

Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone:

  • Press "1" to use the self-serve menu.
  • Press "3" to access the services menu.
  • Press "2" to change your Voice Messaging access code.
  • Follow the instructions to create a new Voice Messaging access code.

You can also get more info on voicemail here.

 

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I'm a Participant Level 1 Vivian2017
I'm a Participant Level 1

Re: Voicemail access code reset

Hi there, 

 

Recently  I set up my Fido voicemail, but today when I'm trying to log in it, keep telling me the access code is incorrect?

 

It's that anyway I can reset my voicemail's access code? 

 

Thanks, 

 

 

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Moderator
Moderator

Re: Voicemail access code reset

Hey @Vivian2017,

 

 

Welcome to our Community!

 

I've moved your post here since it has the answer to your question Smiley

 

Hope it helps!

 

 



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I'm a Participant Level 1 Lynn277
I'm a Participant Level 1

Re: Voicemail access code reset

Reset voicail access cpde

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Message 5 of 11
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Moderator
Moderator

Re: Voicemail access code reset

Hey @Lynn277,

 

Welcome to the Community!

 

I moved your post here since you'll be able to find the answer to your question on this already existing thread Smiley

 

Let us know how it goes. 



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I'm a Participant Level 1 Billtam334
I'm a Participant Level 1

Re: Voice mail access code

I forgot my password for my answering machine how do I reset it

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Re: Voice mail access code

Hey @Billtam334!

 

Welcome to the Community! 

 

You can check out the solution above for instructions you can follow to reset your voicemail access code. 

 

Hope this helps!



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I'm a Participant Level 1 Wendyhyang
I'm a Participant Level 1

Re: Voicemail access code reset

I have just recently changed my voicemail access code on the Fido My Account app. However, when I dialed my voicemail and I entered the new access code, it did not recognize my new access code.

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Re: Voicemail access code reset

Hey @Wendyhyang

 

I moved your post to this thread!

 

Having technical issues is never a pleasant thing!

 

I would suggest you to reset the access code again through Fido.ca directly following the steps mentioned in this topic. 

 

Hope it helps! 

 



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I'm a Participant Level 1 Vasselle
I'm a Participant Level 1

Re: Voicemail access code reset

Phone prompts as of 17 May 2019:

 

Dial 1-888 number

Press 2

Press 4

Press 3

Press 2

Enter account PIN

Press 1

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