Voicemail Text Notification

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I'm a Contributor Level 2 gcrmt
I'm a Contributor Level 2

Voicemail Text Notification

This is something that I've always been puzzled about. Been with Fido for nearly 12years now and I still find it odd that when a voicemail is left Fido sends out a text message (18) to the cell phone rather than having the cell phone activate the voicemail icon built into the phone. What's the reasoning behind this?

 

 

Accepted Solution

Re: Voicemail Text Notification

Hey @ChicoQuente!

 

Thanks for posting Smiley

 

We'd love to help out with this, and I'd love to clarify what's going on!

 

All our newer plans come with mini voicemail. This option allows you to save and have up to 3 messages in your voicemail inbox. It's not a visual voicemail so the little indicator for a voicemail will not pop up as you need to call in and listen to the messages. To let you know you have a new voicemail, we send you a text message to notify you. 

 

If you wanted to benefit from the visual voicemail feature that your iPhone offers, we do offer that option as well! You can add our $7 value pack and enhance your plan with awesome features including visual voicemail for iPhone! The value pack will give you:

 

- Name Display (to add on to your regular call display)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here :

- WhoCalled

- 2,500 Call Forwarding Minutes

 

If you'd like us to add this option for you, you can contact us through any method found here or let us know and we can send you a PM right here on the community!

 

I hope this clears it all up and that this info was helpful Smiley

 

 

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Message 1 of 53
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I'm a Participant Level 2 brianw1
I'm a Participant Level 2

VOICEMAIL

When someone leaves a voicemail for me there is no indicator on my phone (S7), I only get a text message saying that there is a voicemail. How can I turn on the voicemail icon?

 

Thanks!

 

 

 

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Message 21 of 53
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Moderator
Moderator

Re: VOICEMAIL

Hey @brianw1,

 

Welcome to the Community!

 

I've moved your post here since it treats the same subject and should help with your question Smiley

 

Let us know if you need anything else.

 



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Message 22 of 53
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I'm a Participant Level 2 brianw1
I'm a Participant Level 2

Re: VOICEMAIL

There doesn't seem to be a fix though. The person that replied above seems to be confused with the voicemail to text feature that would transpose the voicemail into a text message instead of having to call into the voicemail system. 

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Message 23 of 53
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MVP
MVP

Re: Voicemail Text Notification

Hello Brianw1,

 

  Welcome to the community!

 

  I assume you're referring to my earlier post above. You'll note that post states:

 


@Cawtau wrote:

... Prior to the voicemail-to-text system, standard voicemail used a system where so-called secret SMS were sent to the device to trigger the notification indicator. It worked great with less-smart phones. Somewhere along the line, as phones became smartphones, they started misinterpreting the secret SMS, reading the 'Voicemail 1 new 0 urgent' as texts.

...

   I believe what you're looking for is the message-waiting indicator (MWI). As stated under Mobile Telephony: For mobile phones, the message-waiting indicator is sent via a Short Message Service (SMS) message — the same system used for texting. (SMS was actually invented for utilitarian uses like this, not for user conversation.) It not only indicates that a message is waiting, but also how many unheard messages there are on the voicemail server for that telephone number.

 

  For some reason some phones are able to translate the SMS to activate the voicemail notification and some are not.

 

  That said, have you seen FidoNick's post from above?

 


@FidoNick wrote:
...All our newer plans come with mini voicemail. This option allows you to save and have up to 3 messages in your voicemail inbox. It's not a visual voicemail so the little indicator for a voicemail will not pop up as you need to call in and listen to the messages. To let you know you have a new voicemail, we send you a text message to notify you...

  I understand he also notes visual voicemail (VVM) for iPhone. The iPhone VVM is an app and would provide its own notifications. Unfortunately, the visual voicemail plus (VVM+) app for android is no longer supported. The replacement system is the Premium Voicemail-to-text.

 

  I apologise for any confusion my earlier post caused.

 

Hope this helps Smiley

 

Cheers



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Message 24 of 53
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I'm a Participant Level 3 BillyBBone
I'm a Participant Level 3

Re: Voicemail Text Notification

I've been anxiously awaiting Fido to fix this issue for years now. I understand there are technical and historical reasons why they do it this way, but what I don't understand is -- how come I've only ever had this issue on Fido's network?

 

I've had a number of phones through the years, and I've been on a number of different networks while traveling in Europe and the US, and ONLY with Fido do I get this weird text notification from "18". Every other network sends the proper voicemail notification, and it provides a MUCH nicer user experience.

 

I mean, if this is a known legacy issue, how come there are NO apps out there to intercept these "18" messages and how come a Google search ONLY returns results where people are complaining about this issue on Fido and Rogers network?

 

There are reports of this happening as far back as 2001! For the last 16 years, Fido's attitude seems to be, "You just don't understand why we do it this way", with no effort to provide a nicer, more modern user experience.

 

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Former Moderator FidoCatherine
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Re: Voicemail Text Notification

Hey there @BillyBBone

 

Thanks for reaching out! I definitely hear where you're coming from. It's true that anyone who'se subscribed to Visual Voicemail is notified by text message, and not through a voicemail icon. That's simply because the voicemail message is sent by SMS. I do understand that may not be ideal for everyone: the most important factor is that your voicemail messages are coming in succesfully though, and you are indeed notified, even if only by SMS. 

 

I'd still like to make sure your feedback about this is sent to the team in charge though!

 

I'd like to clarify an important detail though (which I'll add in my report), above, you mentionned that "18" appears on the SMS icon, informing you that a voicemail message's been saved. Is that right?

It always says "18" when you get a voicemail message, on the SMS?

 

I'd really like to look into this further on my end, to try and get more information. I'll post an update here as soon as I learn more Smiley Appreciate for your patience & understanding!



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Message 26 of 53
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I'm a Participant Level 3 BillyBBone
I'm a Participant Level 3

Re: Voicemail Text Notification

Hi @FidoCatherine, thanks for getting back to me.

 

I'm attaching screenshots to this reply that demonstrate what I see when I receive a new voicemail notification. It appears as a text message from "18". I'm also attaching a screenshot that shows some of my phone's technical specifications.

 

Screenshot_20170805-154933.pngScreenshot_20170805-155035.pngScreenshot_20170805-155040.pngScreenshot_20170728-161726.pngScreenshot_20170805-154939.png

 

 

 

This is an unlocked Nexus 5 device, purchased directly from Google, when I was living in California. T-Mobile would notify me of text messages through the standard "cassette tape" icon in the notification bar, not through what looked like a text message. I know that this phone supports that feature.

 

What I am really wondering is, does Fido sell *any* Android device that would receive new voicemail notifications via the standard voicemail icon and NOT through a text message from 18? I absolutely do not want to upgrade my voicemail plan, and I don't care about speech-to-text or visual voicemail. All I want is to receive voicemail notifications through the standard icon.

 

Does Fido support this at all on any Android device?

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Message 27 of 53
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I'm a Participant Level 3 BillyBBone
I'm a Participant Level 3

Re: Voicemail Text Notification

Small correction:

 

T-Mobile would notify me of text voicemail messages through the standard "cassette tape" icon in the notification bar..

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Message 28 of 53
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MVP
MVP

Re: Voicemail Text Notification

Hello BillyBBone,

 

  Have you seen FidoNick's post from above?

 

@FidoNick wrote:
...All our newer plans come with mini voicemail. This option allows you to save and have up to 3 messages in your voicemail inbox. It's not a visual voicemail so the little indicator for a voicemail will not pop up as you need to call in and listen to the messages. To let you know you have a new voicemail, we send you a text message to notify you...

  I understand he also notes visual voicemail (VVM) for iPhone. The iPhone VVM is an app and would provide its own notifications. Unfortunately, the visual voicemail plus (VVM+) app for android is no longer supported. The replacement system is the Premium Voicemail-to-text.

 

  So the mini-voicemail and the Premium Voicemail-to-text are the only voicemail options for android. They are both text message based and neither of them activate the message-waiting indicator.

 

  Hope this helps Smiley

 

Cheers



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Message 29 of 53
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I'm a Participant Level 3 BillyBBone
I'm a Participant Level 3

Re: Voicemail Text Notification

Thank you for the reply @Cawtau

 

From your post, it seems that the signal being sent to my phone is a proper SMS message, and that's the way Fido notifies its customers of new messages on the mini-voicemail plan.

 

However, I'm confused by your other assertions in this thread:

 

>  Prior to the voicemail-to-text system, standard voicemail used a system where so-called secret SMS were sent to the device to trigger the notification indicator. It worked great with less-smart phones. Somewhere along the line, as phones became smartphones, they started misinterpreting the secret SMS, reading the 'Voicemail 1 new 0 urgent' as texts.

 

>  That SMS would be the secret SMS that is getting misinterpreted by the phones.

 

Is the SMS message from 18 a "secret" SMS and is my phone mis-interpreting it? Are there any phones that Fido offers that correctly interpret this secret SMS as a standard voicemail cassette-tape icon? Are there any apps that trigger the cassette tape icon when I get this secret SMS on my phone?

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