Voicemail Text Notification

Reply
I'm a Contributor Level 2 gcrmt
I'm a Contributor Level 2

Voicemail Text Notification

This is something that I've always been puzzled about. Been with Fido for nearly 12years now and I still find it odd that when a voicemail is left Fido sends out a text message (18) to the cell phone rather than having the cell phone activate the voicemail icon built into the phone. What's the reasoning behind this?

 

 

Accepted Solution

Re: Voicemail Text Notification

Hey @ChicoQuente!

 

Thanks for posting Smiley

 

We'd love to help out with this, and I'd love to clarify what's going on!

 

All our newer plans come with mini voicemail. This option allows you to save and have up to 3 messages in your voicemail inbox. It's not a visual voicemail so the little indicator for a voicemail will not pop up as you need to call in and listen to the messages. To let you know you have a new voicemail, we send you a text message to notify you. 

 

If you wanted to benefit from the visual voicemail feature that your iPhone offers, we do offer that option as well! You can add our $7 value pack and enhance your plan with awesome features including visual voicemail for iPhone! The value pack will give you:

 

- Name Display (to add on to your regular call display)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here :

- WhoCalled

- 2,500 Call Forwarding Minutes

 

If you'd like us to add this option for you, you can contact us through any method found here or let us know and we can send you a PM right here on the community!

 

I hope this clears it all up and that this info was helpful Smiley

 

 

View solution in context
Flag this to a Moderator
Message 1 of 53
17,662 Views
Moderator
Moderator

Re: Voicemail Text Notification

Hey @princeaha

 

Welcome to the Community. Smiley 

 

I'm sad to see you're experiencing issues with the voice messaging service. Can you tell us if you are receiving text notifications for each new voicemail?

 

 



Flag this to a Moderator
Message 11 of 53
4,400 Views
I'm a Participant Level 2 princeaha
I'm a Participant Level 2

Re: Voicemail Text Notification

I am. It's from 18. I would prefer not to get a text message and get the voicemail "cassette tape" looking indicator on the status bar that directly connect me to voicemail once I tap it. Instead of me looking at my text message, then opening my dialer app and pressing 1. I never had this issue with Telus.
Flag this to a Moderator
Message 12 of 53
4,398 Views
Moderator
Moderator

Re: Voicemail Text Notification

Thank you for the clarification @princeaha

 

I am going to send you a PM so we can take a closer look at your voicemail option together! Smiley 



Flag this to a Moderator
Message 13 of 53
4,395 Views
I'm a Participant Level 1 FrancoisL
I'm a Participant Level 1

Re: Voicemail Text Notification

Hi Fido,

 

I have the same issue. How can we fix it?

 

Thanks,

 

Francois

Flag this to a Moderator
Message 14 of 53
4,382 Views
Former Moderator FidoTerry
Former Moderator

Re: Voicemail Text Notification

Welcome to the community  @FrancoisL! Can I know which phone you're currently using and if you can test out the issue on a different phone? Smiley



Flag this to a Moderator
Message 15 of 53
4,380 Views
I'm a Participant Level 2 Marc222
I'm a Participant Level 2

Re: Voicemail Text Notification

Hi,

 

I have a Galaxy S7 (unlocked Canadian version) and I too prefer the notifiction instead of a text message. Its actually a must.

 

How can I "enable" it ?

 

Thanks.

 

Marc

Flag this to a Moderator
Message 16 of 53
3,256 Views
I'm an Expert Level 2
I'm an Expert Level 2

Re: Voicemail Text Notification

For as long as I've been with Fido, The SMS message from +18 has always been the default VM notification method, under the standard voicemail platform I've always used.  I have never had Visual voicemail so I can not comment specifically on the other mailbox platforms.  

Flag this to a Moderator
Message 17 of 53
3,242 Views
I'm a Participant Level 2 Marc222
I'm a Participant Level 2

Re: Voicemail Text Notification

Thank you for the reply. I guess Ill just have to go back with my previous carrier then... What a weird decision from Fido.

Flag this to a Moderator
Message 18 of 53
3,225 Views
I'm a Participant Level 1 ChicoQuente
I'm a Participant Level 1

Re: Voicemail Text Notification

I am having the same issues and am quite irritated by it.

 

I have an iPhone 7 Plus, purchased unlocked directly from the Apple store upon release in Fall of 2016. To clarify it has NEVER been locked to a carrier. At the time of purchase I was with Telus in Ontario. Whenever I had a voicemail the little red indicator with a number would appear on the voicemail portion of the "phone" app. I switched over to Fido in December of 2016 and since then this indicator has never once appeared. I get this: "Voice     Msg notice Total: 1 (0 urg.)" message from "18" whenever I get a voicemail. This is extremely annoying as sometimes if I don't notice the text but launch the app or dismiss my notifications I have no idea there is a voicemail sitting there waiting for me. How do I fix this issue? It worked perfectly fine with Telus but not at all with Fido.

Flag this to a Moderator
Message 19 of 53
3,066 Views
Moderator
Moderator
Solution

Re: Voicemail Text Notification

Hey @ChicoQuente!

 

Thanks for posting Smiley

 

We'd love to help out with this, and I'd love to clarify what's going on!

 

All our newer plans come with mini voicemail. This option allows you to save and have up to 3 messages in your voicemail inbox. It's not a visual voicemail so the little indicator for a voicemail will not pop up as you need to call in and listen to the messages. To let you know you have a new voicemail, we send you a text message to notify you. 

 

If you wanted to benefit from the visual voicemail feature that your iPhone offers, we do offer that option as well! You can add our $7 value pack and enhance your plan with awesome features including visual voicemail for iPhone! The value pack will give you:

 

- Name Display (to add on to your regular call display)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here :

- WhoCalled

- 2,500 Call Forwarding Minutes

 

If you'd like us to add this option for you, you can contact us through any method found here or let us know and we can send you a PM right here on the community!

 

I hope this clears it all up and that this info was helpful Smiley

 

 



Flag this to a Moderator
Message 20 of 53
3,057 Views