Victim of fraud!!

[dijo_65]

Hi,

I have been a recent victim of fraud where someone was able to access my account and approve themselves as an authorized user. They then proceeded to upgrade my phone and take it for themselves, as well as sign me on to a contract (from being a month to month user). All of this was unauthorzed by me. I have a case opened and fraud department was supposed to call me back in 48 hours. It has been a week now, and eveytime I call customer service they are just promising me that I will hear from fraud department by the end of the day.

I am getting very impatient and worried that someone out there has my personal information and access t my account. I also now have a plan and contract that I definitely cannot afford to pay for. Please help me. I need fraud department to look into this ASAP. 

This is crazy that someone was able to impersonate me either via chat/phone and be validated by FIDO customer service. 

I am tired of waiting!!

[FidoAnthonyZ]

Hello @Badawy0118,

We send SMS verification codes for certain transactions and have other mesures in place to avoid our customers having to go through this. 

Rest assured, we don't take fraud lightly and your case should be treated shortly if it isn't already.

[yousef3]

This happened to me today. Similar to the above-mentioned cases. Somebody got my account info (I don't know how because I am very curious about my pass and ID). The thief got my email ID info and ordered iPhone 11. Then, they bombard my email address with thousands of subscription emails. I was suspicious that something is going to happen, so I have tracked all the emails. One of them was from Fido on ordering a new device. Immediately, I informed FIdo customer service and changed my password, and canceled my credit card. The funny thing is the device was shipped several hours after my call. This shows that this problem does not matter to Fido. This is why this story is happening over and over. The problem is not just the Fraid device, my information such as my email address is exposed, and now I am facing thousand of subscription emails. Fido should do something about this, personally, I do not feel safe with this account and will close and switch to another provider soon.