Usage resets in (My Account app) / New usage cycle starts in (Fido Web page

Usage resets in (My Account app) / New usage cycle starts in (Fido Web page

Usage resets in (My Account app) / New usage cycle starts in (Fido Web page

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Usage resets in (My Account app) / New usage cycle starts in (Fido Web page

Why are they different?

My Account app says; USAGE RESET IN:1 day(s)

Fido Web page says; New usage cycle starts in:0 Days

 

Which one is right? 

I changed my plan and I can see the remaining data value has changed.

That means, has my new cycle started? Or do I have to wait one more day?

Accepted Solution

Re: Usage resets in (My Account app) / New usage cycle starts in (Fido Web

Solved by Former Moderator FidoGabrielle

Hey there @s2h22!

 

Welcome to the community Smiley

 

There are 2 dates basically because there is the date your cycle starts and then there is the date your cycle ends. On top of your bill you'll see the billing cycle date, for example the 27th, this is the date that your cycle ends. The 28th would be the date your cycle starts and also the date where your usage resets.

 

Hope this clarifies!​​​​​​​

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1 REPLY 1
Former Moderator

Hey there @s2h22!

 

Welcome to the community Smiley

 

There are 2 dates basically because there is the date your cycle starts and then there is the date your cycle ends. On top of your bill you'll see the billing cycle date, for example the 27th, this is the date that your cycle ends. The 28th would be the date your cycle starts and also the date where your usage resets.

 

Hope this clarifies!​​​​​​​