Can't activate my new SIM card

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I'm a Participant Level 1
I'm a Participant Level 1

Can't activate my new SIM card

I just received my new Phone and need to update my Sim Card.  When I go in My Services, there's just no option to update the Sim Card... unsure what to do

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Former Moderator
Former Moderator

Re: Can't activate my new SIM card

Hi @DaveRondeau & welcome to the Community!

 

I'll send you a PM so we can activate your SIM card. Chat soon. Smiley



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I'm a Participant Level 1
I'm a Participant Level 1

Re: Can't activate my new SIM card

Same problem, not seeing anywhere to activate the sim card. Please advise


@FidoMaria wrote:

Hi @DaveRondeau & welcome to the Community!

 

I'll send you a PM so we can activate your SIM card. Chat soon. Smiley


 

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Moderator
Moderator

Re: Can't activate my new SIM card

Hey @ikennah,

 

Welcome to the Community Smiley

 

Do you have a prepaid or a monthly account, can you let us know?

 



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Can't activate my new SIM card

i had same problem. i used the fido.ca site couldnot activate the sim. had to gpto fido store. the sales person also couldnot activate the sim. had to get an new sim. so u may have goto the store and get new sim. have the store people activate the sim in store system. 

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