Hey there @AA4848484
Please note that the post is marked as a solution, because it answers the question in the original post. We'll be sure to update it as well.
With that said, I'm sorry you feel that way. You'd be happy to know that since, we've updated our security procedures for a port out, and an SMS verification is required to authorize it.
To port out your number, an SMS will be sent to your phone/line and you'll have 90 minutes to authorize it before it expires.
Hope this helps 
*** UPDATED SOLUTION
Hello @AA4848484,
That's correct if the customer does not reply to the text within the time frame the port is rejected.
Hey there @Geprge
We offer different options to secure your account and your lines. Have you had the chance to contact us to go over them with our agents?
You can do so by reaching out to us at these channels. Hope this helps
Hello Meinwinnipeg,
Welcome to the community!
The SMS to which the solution above refers would be sent to the original SIM prior to the port-out. That would allow the owner to contact the verification team to prevent any port-out.
If a number has already been ported-out then the original SIM would be deactivated. Any SMS would be received by the new SIM with that phone number.
Hope this helps 😀
Cheers
Hello Mocco,
Welcome to the community!
@mocco wrote:.. You should at least send multiple texts and have a 2 week waiting period. If the porting request is for real your subscriber will have time to get back to you.
I agree the SIM swapping SCAM is a serious issue. However, how about legitimate number porting? Customers wanting to change providers would want a fast and efficient process.
The simpler solution (probably also plagued with its own issues) would be to not allow any porting until a confirmation reply SMS is received from the original SIM. Without the original SIM, scammers wouldn't be able to provide the confirmation reply. On the other hand, customers wishing to port the numbers to a different provider could confirm they wish to port the number without delay.
One obvious issue with my suggested solution is that scammers could find a way to provide a confirmation reply by spoofing the phone number in consideration.
I don't know if there is a perfect solution. However, any possible solution needs to take into account both possible scammers as well as legitimate customers.
Cheers
Hey @Wdan7rx
We hear your concerns and we definitely understand how this can be a worrisome situation. Rest assured that is the last thing we want for anyone.
To clarify, we also send an SMS while the port-out is requested and not only after it is completed. This SMS in question is meant to help our customers stay informed that this transaction has taken place, also giving them the opportunity to cancel the request if it wasn't their doing.
Customers’ privacy and security will always be a #1 priority for us and we're always working to combat these kinds of fraudulent activities and implementing steps to reduce them.
It's hard to say, the delay varies depending on the complexity of the request @Nancy20 . You have enough time to contact us as soon as the message is received though.
Thanks for your feedback and suggestions @rlmbs . We take protecting our customers’ personal information very seriously, and as fraudsters evolve their tactics, we work with other carriers to continually strengthen processes to prevent unauthorized porting.
