Unable to view bills online.

[brianclouatre]

I've been with Fido for over a year, but whenever I try to view my monthly bill the site tells me that my first bill isn't ready yet. I've called Fido four times about this issue. They sent me a paper copy of my, at the time, current bill while they worked on fixing the issue. Five months later and it is still not fixed and I've heard nothing back.

[varunindurthi]

I have the same issue! Reached fido customer service multiple times without any luck. Horrible app!

[FidoValerie]

Hey @varunindurthi  

Sorry to hear you're experiencing this with the app! 

Customer service should be able to send a ticket to our Back Office team so they can look into this further.
 

Has this already been done? 
 

[FidoPamela]

Hey @brianclouatre! 

Welcome to the Community  

That doesn't sound right at all. I'm sending you a PM so we can take a look at your profile and make sure you have access to the info. 

Talk to you soon!

[Saadakhan23]

Im having the same issue and need to be able to view my monthly bills but it says my first bill isn't ready yet

[FidoRania]

Hey @Saadakhan23, 

Were you able to speak with one of our representatives and have this looked into?

-FidoRania