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Unable to contact support

aelpa
I'm a participant level 1
I'm a participant level 1

I am unable to contact Fido support via phone after my service has been suspended. I am trying to initiate a payment plan but can't do so online. I urgently need my phone service 

2 REPLIES 2

FidoClaudia
Community Manager
Community Manager

Hey @aelpa,

 

If the account is already suspended, only our Credit Operations department can take a payment arrangement for you.

 

They can be reached at * 732 directly from your Fido phone or through Live Chat.

 

Hope this helps! 



Hi aelpa either a moderator from here can help you or you could try @fidomobile on Twitter.