Unable to change billing address

Unable to change billing address

Unable to change billing address

I'm a Participant Level 3

Unable to change billing address

Whenever I try to change my billing address I get an error 502.

 

My address pops up in the address list, but I'm assuming it's not in Fido's system because it's a new building and I had the same problem with BcHydro and Shaw. Is there anyway to get it changed?

 

Also, I can't order a new tablet online because it only allows me to ship to my old home address. Is there anyway to ship it somewhere else? I don't understand why there's no option to choose where to ship

5 REPLIES 5
Moderator

Hey @xcvzsd !

 

Welcome to the Community. Very_Happy

 

We can certainly change the address for you, if you're unable to proceed online.

Just contact us to get started.

 

Alternatively, we can also send you a PM through the Community, if that works best for you. Smiley



I'm a Participant Level 3

PM please, chat isn't working for me

I'm a Participant Level 3

bump

Hey @xcvzsd,

 

We have temporarily blocked the access for all customers, however, we'll be happy to help you update your information.

 

We've replied to you via private message.

 

Talk to you soon! 😃

 



I'm a Participant Level 3

bump