Unable to change billing address

[xcvzsd]

Whenever I try to change my billing address I get an error 502.

My address pops up in the address list, but I'm assuming it's not in Fido's system because it's a new building and I had the same problem with BcHydro and Shaw. Is there anyway to get it changed?

Also, I can't order a new tablet online because it only allows me to ship to my old home address. Is there anyway to ship it somewhere else? I don't understand why there's no option to choose where to ship

[FidoValerie]

Hey @xcvzsd !

Welcome to the Community.

We can certainly change the address for you, if you're unable to proceed online.

Just contact us to get started.

Alternatively, we can also send you a PM through the Community, if that works best for you.

[xcvzsd]

PM please, chat isn't working for me

[xcvzsd]

bump

[FidoAnthony]

Hey @xcvzsd,

We have temporarily blocked the access for all customers, however, we'll be happy to help you update your information.

We've replied to you via private message.

Talk to you soon! 😃

[xcvzsd]

bump