Unable to cancel device protection using online "My account".

[JesPorter1960]

I called the 1-888-481-3399 phone number. It took several calls till a voice recorded message

prompted to REDIRECT me to use  #2030. Once doing so, I would be charged $4.99.

This is unacceptable!

I am just trying to cancel this protection. I am on an extremely tight budget ever since the COVID19. I'm trying to minimize my expenses.

I am sure everyone is in the same dire situation.

Yours truly

JesPorter

[FidoAllan]

Hey @JesPorter1960! I'll send you a PM to assist you with this. Talk to you soon! 

[JesPorter1960]

Hello FidoAllan,

"Thank-you" for your prompt reply.

Yours truly,

JP1960

[FidoPierre]

Hey @JesPorter1960, 

We sent you a Private Message on the Community to take a closer look into this with you. If you can reply to this message, we'll be able to continue together from there.