Trying to pay one-time refill with VISA

[Christie_Ivan]

Hi there, we are trying to pay an one-time refill with VISA but it keeps saying "OOPS!

That doesn’t seem to be working!"

Please kindly advise as we are trying to pay before we lose the account balances.

Thank you.

[Christie_Ivan]

Hey @Christie_Ivan

If the address is not exactly the same as the address on your credit card, the transaction won't go through.  Are you able to update the address and try again?

[FidoAmanda]

Hey @Christie_Ivan!

Let's get that sorted out! 

Is your credit card registered on your account?

Does the name and address on your credit card account match the name and address on your Fido account?

Is the card a Canadian credit card?

Let us know! 

[Christie_Ivan]

Not registered.  But the name is under my name and it's a Canadian credit card.

Somehow the address under our account doesn't show "NW", it might the reason why it is not matching

the billing address?

Thank you.

[FidoJulien · Accepted solution]

Hey @Christie_Ivan

If the address is not exactly the same as the address on your credit card, the transaction won't go through.  Are you able to update the address and try again?

[Christie_Ivan]

We tried to update it with a "NW" on our address, but somehow the webpage couldn't reflect the change we made. 

Could you send us a private message so you can update the address from your end?

We cannot make it work for our end.

Thanks.

[FidoJulien]

Hey @Christie_Ivan

I'll send you a PM!

Talk to you soon!