Telemarketing call?

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I'm a Participant Level 1 kimberlyhou
I'm a Participant Level 1

Telemarketing call?

Hi,

I've been receiving calls daily from the same number 1-844-277-6920. Sometimes 2-3 times a day for a week straight! When I answer, the caller hangs up. When I don't answer they leave voicemail where someone says hello? Then hangs up after. I have seen some posts saying this number is a scam pretending to be "Fido"? Is it Fido? How do I get it to stop?

 

 

Accepted Solution

Re: Telemarketing call?

Hey @A_Tang

 

Welcome to the Community! 

That number is our telemarketing team! Once you answer the call, you are redirected to a live rep!

If it triggers your voicemail, the automated system will kick-in and you might hear an incomplete message. 

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I'm a Participant Level 1 Kelly1483
I'm a Participant Level 1

Re: Telemarketing call?

I want them to stop calling but I'm not wasting my time calling customer service to get taken off the list. It's incredibly frustrating as they call upwards of 4 times a day and always when I'm in work.
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Moderator
Moderator

Re: Telemarketing call?

Hey @Kelly1483

 

If you'd like us to help sort this out for you we'll be more than happy to send you a PM! 

 

Let us know Smiley 



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I'm a Participant Level 1 jeovilan
I'm a Participant Level 1

Re: Telemarketing call?

so what is this call for?

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Message 18 of 49
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I'm a Participant Level 2 jkher
I'm a Participant Level 2

Re: Telemarketing call?

I have received six calls this week from this number - all hung up. This is very annoying. Obviously, this is an unresolved issue that has been going on for years. This hardly engenders confidence in a company that is essentially a technology provider.
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Message 19 of 49
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Moderator
Moderator

Re: Telemarketing call?

Hey @jkher and thanks for reaching out.


We can remove you from the marketing list so you won't receive those calls anymore.

 

To do so, you will need to talk to one of our representatives. You can reach us through our channels here.

 

We can send you a PM here on the Community as well.

 

Let us know what's best for you Smiley

 

***Edited to correct information****



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Message 20 of 49
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I'm a Participant Level 2 jkher
I'm a Participant Level 2

Re: Telemarketing call?

It the number that this whole thread is about... 1-844-277-6920.  I have no voicemails from that number, and if I pick up the call there is no one on the line, then the call terminates.

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Message 21 of 49
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Moderator
Moderator

Re: Telemarketing call?

Hi @jkher,

 

Let me send you a PM to check it out.



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Message 22 of 49
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I'm a Participant Level 1 mtljcmc
I'm a Participant Level 1

Re: Telemarketing call?

I am on "National Do Not Call List" and Fido Telemarketing still calls me several times a week!!!!

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Message 23 of 49
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MVP
MVP

Re: Telemarketing call?


@mtljcmc wrote:

I am on "National Do Not Call List" and Fido Telemarketing still calls me several times a week!!!!


Hello Mtljcmc,

 

  Welcome to the community!

 

  Assuming you are a Fido customer, the National Do Not Call list does not apply because you have an existing business relationship with Fido (see here). If you would like to have Fido's telemarketing stop, you would have to contact customer service and request to be placed on their internal Do Not Call list. Alternatively, you might consider sending a PM to a moderator to make the request.

 

 Hope this helps :Smiley:

 

Cheers



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I'm a Participant Level 2 BeeMac
I'm a Participant Level 2

Re: Telemarketing call?

Another complaint. Calls from the "Marketing and Promotions"  department; in this case it's the "Iritation, Aggravation, and Ignorance department".

Your moronic calls that hang up automatically will start, (if it hasn't already) to cost you customers.

I have my phone for family and important calls that will not wait til after regular business hours. I do not appreciate getting calls were one answers and the "caller" hangs up with out saying a word. This happens too often with out having ones' provider doing it to them too. This is on a daily basis.

There isn't any excuse for this level of ignorance that's created by a lack of knowledge in programming the system.

The solution is simple... Take it off line until you have properly tested it and gotten the bugs out. That's one of the first things you learn in program design and implementation. It's too bad no one wants to take the time to do it. Why do you insist on punishing your customers?

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I'm Qualified Level 1
I'm Qualified Level 1

Re: Telemarketing call?

You might have gotten a caller who is pretending to be from Fido.  Being said, getting angry here will not help you at all.

 

Just stop answering phone calls from strange numbers or numbers you are unsure.  Simple as that.

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Message 26 of 49
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Former Moderator FidoGabrielle
Former Moderator

Re: Telemarketing call?

Hey BeeMac!

 

I moved your post here since there is already a thread about this topic.

 

I'm sorry that you are experiencing unpleasant calls with our marketing department. You may subscribe to our internal "Do Not Call" list, simply get in touch with our customer care.

 

We can also send you a message on here if you prefer! Keep us posted. Smiley 



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Message 27 of 49
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I'm a Participant Level 2 Amberpie
I'm a Participant Level 2

Re: Telemarketing call?

I keep getting calls numerous times from 1-844-277-6920.  Some times as much as twice a day. I've answered it a couple times and no one is ever on the line.  No voice message is ever left.  Why am I getting so many calls if it's from Fido?

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Message 28 of 49
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Moderator
Moderator

Re: Telemarketing call?

Hey @Amberpie,

 

Welcome to the Community Smiley

 

You might be eligible for an offer which is the reason why you might be contacted more than once. 

 

If you'd like us to check out your account together, let us know and we'll send you a PM.



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I'm a Participant Level 2 HkPolarBear
I'm a Participant Level 2

Re: Telemarketing call? 3 calls per day !

Screenshot_2018-03-22-18-16-13.png

 

Screenshot_2018-03-22-18-16-00.png

 

 

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