Suspend

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I'm a Participant Level 1
I'm a Participant Level 1

Suspend

hi, I want to suspend my current account plan for four months since I need to travel. So could you please tell me how to do it online? Thanks 

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Re: Suspend

Hey @1a1, & @Yuda,

 

That's a great question! You have the option to temporarily suspend your line. Keep in mind, any line that is not under agreement, can be suspended for a period of 2 to 12 months, for $7/month. The suspension can only start as of the end of a billing cycle and the suspension fees have to be paid in advance if the account is not set for preauthorized payments.

 

The suspension can end at any time if you need to end it early.

 

If you don't have an agreement and have been active with Fido for a minimum of 1 month, you're definitely eligible for a temporary suspension.

 

Unfortunately, you cannot complete this online, however, if you wish to add the temporary suspension you can contact us here and we'll be happy to help you. 😊

 

 

 

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Suspend

Im trying to figure this out too. It doesnt look like we can do it online. Try to find an opened Fido shop and let the staff request it.

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Re: Suspend

Hey @1a1, & @Yuda,

 

That's a great question! You have the option to temporarily suspend your line. Keep in mind, any line that is not under agreement, can be suspended for a period of 2 to 12 months, for $7/month. The suspension can only start as of the end of a billing cycle and the suspension fees have to be paid in advance if the account is not set for preauthorized payments.

 

The suspension can end at any time if you need to end it early.

 

If you don't have an agreement and have been active with Fido for a minimum of 1 month, you're definitely eligible for a temporary suspension.

 

Unfortunately, you cannot complete this online, however, if you wish to add the temporary suspension you can contact us here and we'll be happy to help you. 😊

 

 

 



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