I'm using a prepaid service. When I turn on my mobile data and try to go to google.com for example I'm redirected to Fido data buy page, which contains 3 links:
Buy Data Week Pass - $5.00
Buy Data Day Pass - $1.00
Subscribe to 100MB Data Plan - $10.00.
The first 2 are working ok, but not the 3rd one.
Why is that?
Welcome to the Community
I will be happy to look into this with you.
Just to confirm, was your WiFi off when you tried to follow the link?
Also, does your balance cover the cost of the add-on?
Yep, I made sure WiFi was disabled, then went into my browser, got the three options and tried to subscribe to the 100MB for $10. The page would load and load and then it would give me the message "This site can't be reached". This was only for the 100MB option, as the 1 Day pass and 1 week pass links worked fine. I double checked and my balance should cover the cost of the plan. Also if it helps this on a galaxy Note8.
You're still having the same complications with the 3rd link?
Are you able to use the first two? Can you also confirm if you're on WiFi when you try clicking on the link?
What happens exactly when you select the 3rd option? Do you get an error message?