Subscribe to 100MB Data Plan - $10.00 link doesn't work

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I'm a Contributor Level 1 plamenh
I'm a Contributor Level 1

Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hi,

I'm using a prepaid service. When I turn on my mobile data and try to go to google.com for example I'm redirected to Fido data buy page, which contains 3 links:
Buy Data Week Pass - $5.00
Buy Data Day Pass - $1.00
Subscribe to 100MB Data Plan - $10.00.
The first 2 are working ok, but not the 3rd one.

Why is that?

 

 

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Message 1 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hi Claudia, so i did. what next?

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Message 16 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

i looked in my account i can not find anything to subscribe there?

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Message 17 of 36
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Moderator
Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

That's strange, Dungleaddress!

 

I'll send you another PM right away!



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Message 18 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

so how to buy?

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Message 19 of 36
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Former Moderator FidoAlyson
Former Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hey again, @Dungleaddress

We sent you a PM! As soon as you get back to us we'll be able to get started and help!



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Message 20 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hi Alyson how do i get back to you? i click on the Link? already. Thanks for your help very much!

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Message 21 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

I just click on the link again and it takes me back to this forum page. please help.

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Message 22 of 36
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Former Moderator FidoAlyson
Former Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

On the top right corner of your page, you'll see your username. If you click on it, you'll have access to your messages Smiley



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Message 23 of 36
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I'm a Contributor Level 2 Dungleaddress
I'm a Contributor Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

I see now what you mean.

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Message 24 of 36
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I'm a Participant Level 2 Jasadd
I'm a Participant Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

I was looking to get the 100MB addon too, but the link still seems to be dead. Did anyone figure out a solution to this?

 

Thanks

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Message 25 of 36
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Former Moderator FidoPamela
Former Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hey @Jasadd

 

Welcome to the Community Smiley 

 

I will be happy to look into this with you. 

 

Just to confirm, was your WiFi off when you tried to follow the link? 

 

Also, does your balance cover the cost of the add-on?



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Message 26 of 36
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I'm a Participant Level 2 Jasadd
I'm a Participant Level 2

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

@FidoPamela Hi,

 

Yep, I made sure WiFi was disabled, then went into my browser, got the three options and tried to subscribe to the 100MB for $10. The page would load and load and then it would give me the message "This site can't be reached". This was only for the 100MB option, as the 1 Day pass and 1 week pass links worked fine. I double checked and my balance should cover the cost of the plan. Also if it helps this on a galaxy Note8.

 

 

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Message 27 of 36
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Former Moderator FidoPamela
Former Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

That's definitely odd. I will be happy to take a look at your account and see if we can find anything there. 

 

I'll be sending you a PM in the next couple of minutes. Talk to you soon Smiley 



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Message 28 of 36
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I'm a Contributor Level 1 plamenh
I'm a Contributor Level 1

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hi,

More that year passed and still no solution for this issue.

Are you planning to fix it?

If not just tell me.

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Message 29 of 36
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Moderator
Moderator

Re: Subscribe to 100MB Data Plan - $10.00 link doesn't work

Hey @plamenh

 

You're still having the same complications with the 3rd link? 

 

Are you able to use the first two? Can you also confirm if you're on WiFi when you try clicking on the link? 

 

What happens exactly when you select the 3rd option? Do you get an error message? 



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Message 30 of 36
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