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Subscribe to 100MB Data Plan - $10.00 link doesn't work

plamenh
I'm a contributor level 1
I'm a contributor level 1

Hi,

I'm using a prepaid service. When I turn on my mobile data and try to go to google.com for example I'm redirected to Fido data buy page, which contains 3 links:
Buy Data Week Pass - $5.00
Buy Data Day Pass - $1.00
Subscribe to 100MB Data Plan - $10.00.
The first 2 are working ok, but not the 3rd one.

Why is that?

 

 

35 REPLIES 35

Dungleaddress
I'm a contributor level 2
I'm a contributor level 2

i have not receive a private message to my cell number last 2 digits ...14? Can you please help!

Hey @Dungleaddress,   

 

We sent you a private message on the community and not on your cellphone Smiley Simply click on your picture on the right  and you will see an envelope, the PM we sent will be there .  

 

Talk to you soon Wink



Dungleaddress
I'm a contributor level 2
I'm a contributor level 2

i looked in my account i can not find anything to subscribe there?

That's strange, Dungleaddress!

 

I'll send you another PM right away!



Dungleaddress
I'm a contributor level 2
I'm a contributor level 2

so how to buy?

Hey again, @Dungleaddress

We sent you a PM! As soon as you get back to us we'll be able to get started and help!



Dungleaddress
I'm a contributor level 2
I'm a contributor level 2

Hi Alyson how do i get back to you? i click on the Link? already. Thanks for your help very much!

On the top right corner of your page, you'll see your username. If you click on it, you'll have access to your messages Smiley



Dungleaddress
I'm a contributor level 2
I'm a contributor level 2

I see now what you mean.

Dungleaddress
I'm a contributor level 2
I'm a contributor level 2

I just click on the link again and it takes me back to this forum page. please help.

Dungleaddress
I'm a contributor level 2
I'm a contributor level 2

Hi Claudia, so i did. what next?

FidoClaudia
Community Manager
Community Manager

Hey @plamenh,

 

 

Thanks for flagging this! We'll make sure to look into it asap!

 

Are you still looking to add data to your line? Let me know and I'll send you a PM on here Smiley



Dungleaddress
I'm a contributor level 2
I'm a contributor level 2

I have exact same issue today, and I really hope fido does what they say.

plamenh
I'm a contributor level 1
I'm a contributor level 1

Not yet, but let me know when the link is fixed.

We'll do our best to keep you posted Smiley @plamenh