Shame on you, Fido.
Your stores are understandably closed due to the pandemic of COVID-19. But why do your policies remain rigid?
I renewed my contract in January 2020. I physicially went into a store. It’s now March and I’ve been expecting a $168 credit to be applied to my bill, which was part of the customer retention program at that time.
Today I phoned to clarify: why hasnt this credit been applied?
The customer service representative was pleasant but unfortunately was not able to apply the credit because I had to go the store.
Dear Fido. Why do you have to remain so steadfast?
I’m eight months pregnant. I guarantee that when this pandemic is over, I will have greater qualms to worry about than $168 in credit.
At this extraordinary time when a community is coming together to promote viable and creative options to enable a seamless thread of support, why do you remain rigid Fido?
I know I have signed on for a two year contract, and I already know, based on this experience that I will not be renewing.
