Stolen Phone

[Richyrich]

So you guys got verey few hours left in the 3 days i was told youd call its bs i better not get a bill for a phone i never even seen yet like 

[FidoPierre]

Hey @Richyrich, 

Welcome to the Community! 

I am not certain to understand your post here, were you waiting for a follow-up by phone from one of our departments? 

Can you tell us a little more about what's going on?

[Richyrich]

Yeah 3days ago i called and was tild someone would call should be getting on that if yall want your money im not paying for what i donr have not right. Like  im gwttung pissed off waiting for you ppl lets go i also got to do and cant be waiting on you to not call and help me out but yet you can send me a bill for somthing that was stolen. Blue mad

[FidoThomas]

Hey @Richyrich,

I'm not 100% sure to understand the situation here. I would like to know more, we want to help!

You ordered a new phone and the device was stolen upon receiving it?

Can you give us more details on what happened exactly?

[Richyrich]

Upgraded ups delivery they had wrong address so it had to sit in a truck over night so buyys stole it from the bottom of the box why am i tellimg toy this your court case ppl should have called by now 

[FidoPhilippe]

Hey @Richyrich!

If I understand you correctly, you're saying that the package was stolen during delivery before you received it.

Is that correct?

[Richyrich]

Yes.  Well is sat overnight well they got my address figure it out

[FidoPhilippe]

Let me see if I can help you with that.

I'll need to check out your account though. I will send you a private message to do just that.

Talk to you soon!