LiveChat telling me to update my browser

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I'm a Participant Level 1 bridgetp
I'm a Participant Level 1

LiveChat telling me to update my browser

I am trying to upgrade my phone (and plan) online, to avoid the 2 hour wait I was told I would have when I called. I am experiencing some confusion at the "Confirm order" point (where the bonus 2GB and $10 off doesn't show up..) so I decided to try to contact someone on the chat. Everytime I hit submit, it tells me I can't use live chat because I'm blocking pop ups (so I paused Ad Blocker) and that my browser needs to be updated (so I updated). It is still not working. What's going on??

 

 

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Former Moderator FidoPamela
Former Moderator

Re: LiveChat telling me to update my browser

Hey @bridgetp

 

That doesn't sound right. Can you confirm which browser you're using? 

 

Can you also let me know whether you tried from another browser? 

 



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I'm a Participant Level 1 RizaTuiza
I'm a Participant Level 1

Re: LiveChat telling me to update my browser

I am using Chrome 

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Moderator
Moderator

Re: LiveChat telling me to update my browser

Hey @RizaTuiza

 

Are you also not able to access the LiveChat ?

 

Can you confirm if you've tested it on another browser?

 

Thanks!



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Moderator
Moderator

Re: LiveChat telling me to update my browser

Hey RizaTuiza!

 

Were you able to connect to our Live Chat in the end? 

 

Let us know! 



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