LiveChat telling me to update my browser

[bridgetp]

I am trying to upgrade my phone (and plan) online, to avoid the 2 hour wait I was told I would have when I called. I am experiencing some confusion at the "Confirm order" point (where the bonus 2GB and $10 off doesn't show up..) so I decided to try to contact someone on the chat. Everytime I hit submit, it tells me I can't use live chat because I'm blocking pop ups (so I paused Ad Blocker) and that my browser needs to be updated (so I updated). It is still not working. What's going on??

[FidoPamela]

Hey @bridgetp! 

That doesn't sound right. Can you confirm which browser you're using? 

Can you also let me know whether you tried from another browser? 

[RizaTuiza]

I am using Chrome 

[FidoAmanda]

Hey RizaTuiza!

Were you able to connect to our Live Chat in the end? 

Let us know! 

[FidoRanya]

Hey @RizaTuiza , 

Are you also not able to access the LiveChat ?

Can you confirm if you've tested it on another browser?

Thanks!