Hello Mk48,
Welcome to the community!
@Mk48 wrote:
.... I looked up another similar post on this forum and someone responded and said that it could be someone with a similar number accidentally typing in their number wrong. That doesn't seem possible beacause when i tested it out myself by trying to log in and click forgot password, it did not make me type out the whole number- it just shows the last 4 numbers and you click on it to get the verification code text. ..
I do not know to which other post you refer, however, I replied to a similar post here. Apologies for not being clear in that post. With the My Account app, customers can use the app without actually signing into their account. While the app limits access without signing in, it does provide information such as the amount of data remaining. Personally, I tend to use the app without signing into my account. If I wish to view billing details etc, it will require a full sign-into my account.
When first downloading My Account, the app will require customers to enter their phone number to receive verification code. Note that is different from requesting a new password (ie click forget password). Once the app associates with the device phone number, it will provide the limited access. If the app gets updated, users will likely need to reassociate the device with another verification text by entering their phone number again.
It was the process of setting up the My Account app to which I referred in my other post. I just deleted and reinstalled the app again and was required to enter my phone number in order to receive the verification code.
@Mk48 wrote:
.... Doesn't this mean that someone is trying to specifically get into my account by typing in my email address? If that is the case, how are they expecting to hack my account without the verification codes they keep asking for?
No one can say for certain that someone was not trying to gain unauthorised access to your account. However, you are correct in that their attempts would get thwarted without access to the verifcation code to change your password.
If you are concerned with the security of your account, you might consider changing your passwords.
Hope this helps 😀
Cheers
