Hello Ananth_Joshy,
Welcome to the community!
Sorry to hear you were provided with mis-information. However, you should note that this is the community forum and not intended as a venue for customer services so we would not know what was previously discussed. Was the information provided incorrect or misunderstandings? If the extra charges remain on your account, it seems likely the charges were valid.
If you wish to further discuss the matter you would need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello again,
Thank you for the additional information. As menitoned, the forums are not intended as a venue for customer services. Many of us don't work for Fido. We are fellow customers wanting to provide assistance where we can.
That said, not receiving credit in a timely manner is not the same as extra charges. As mentioned, we don't have access to customers' accounts so we would not know any details of your particular situation. As far as I am aware, a credit balance will be mailed out to you 2 to 3 weeks after your last bill had been generated (see here). However, that does not mean you would receive it in that amount of time. The 4 to 6 weeks mentioned would possibly include any delays with the mail.
@Ananth_Joshy wrote:
....since the last year fido has been hard times on bill and device which I was financing and even when I was paying it off customer care didn't help me ....
The last year (even last few years) has been difficult for most people. However, I'm not sure how you expected customer service to help your device financing. Perhaps you could have made a payment arrangement. Unfortunately, you would still be required to pay fully for your device, though.
It should be noted that if you cancelled your services before the end of your device financing, you would be required to pay the entire remaining balance for the device. With many of the device offers, Fido does not actually discount the cost of the device. Rather, they provide a monthly credit to off-set the device cost. That monthly credit is applied to the bill and not device financing cost. The device cost shown on the website was calcuated after bill credit.
It would be important to note that the monthy financing fee does not actually change, though. If you choose to end the contract early, you would still be required to pay the total remaining balance of the device. Note that the remaining monthly credits would no longer apply.
Hope this helps 😀
Cheers
