Regarding international call charges

[Guneet1]

Hi,

I am new to fido. Its been over a month I am using fido. The day when I bought the plan along with the phone XS, I was told by a customer service representative over the phone that fido will give me 1000 mins international free per month on top of other benefits. But unfortunately the representative did not add it to my account (But i was told on call). I was in the notion that i already have 1000 mins free and make calls back to my home country last month. I agree that I did not read the agreements properly which did not state this benefit of 1000 mins free fro internationa calls. I TRUSTED THE WORDS OF THE REPRESENTATIVE.

Now I am being charged with $633 in the current billing cycle and as per the company these are valid charges which I agree, but at the same time I want the company to authenticate my statement as well. 

Can somebody tell me the wayout how should I go about resepving this issue. Is there any way where i can reach to higher authorities about this?   

[Guneet1]

Hey @Guneet1! Welcome to the community.

I'm sorry to learn about your recent experience. We know higher bills are never a pleasant surprise. Since you already reached out to customer service, I can offer to send you a PM from here. We really hope we can turn this around for you and review the situation together.

Let us know! 

[FidoVanessa · Accepted solution]

Hey @Guneet1! Welcome to the community.

I'm sorry to learn about your recent experience. We know higher bills are never a pleasant surprise. Since you already reached out to customer service, I can offer to send you a PM from here. We really hope we can turn this around for you and review the situation together.

Let us know! 

[Guneet1]

Thank you for your reply. @FidoVanessa 

yes sure. I would like to talk to you ! 

Thanks

Guneet

[FidoJulien]

Hey @Guneet1

I'll send a PM your way!

[twyf12]

Fido has terrible support. You are going to be frustrated for a long time with them. I'm sorry about what you are going through.