February 2019
Hi Team,
My plan was cancelled on 01-Jan-2019 and final bill was generated on Jan-29.
The customer rep told me not to pay any bill which got generated on Dec-29. But Fido deducted 25$ 3 times (total 75$) as below from my credit card which was having some issue to deduct the money.
Reversal: Returned Payment Charge
25.00
Jan 17
|
Reversal: Returned Payment Charge
25.00
Jan 24
|
Reversal: Returned Payment Charge
25.00
Jan 24
|
Please reverse all these charges as your customer rep told me not to pay any amount till final bill gets generated.
Regards,
Bharat
Solved! Go to Solution.
February 2019
Hey @bharat129,
Welcome to the Community!
I understand your confusion as you were advised to wait for the final invoice before making a payment.
However, the $25 administration fee is charged when registered to pre-authorized payments and we try to process a payment which is refused for different reasons by the Financial Institution. If there are insufficient funds on the first withdrawal attempt, 1 more attempt will be made 7 days later and an administration fee is charged after the second failed attempt.
I'll send you a PM to have a closer look at your account.
Talk soon!
February 2021
Hi there! I read this comment and also read on Fido's website today that what you said is still current. However, the payment was returned (for reasons unknown) and then charged again the day after, not 7 days later. Moreover, I was charged the fee even though the payment went through the next day. I contacted Fido and was given a 'one time exception' and received a credit. However, I don't want this to happen again and from what you said/what the website says, I shouldn't have been charged the fee to begin with. I'd like to set some precedence in case this happens again.
Thank you!
March 2021
Hey @JayKayAay! We'd love to clear some things up
First off, do you have pre-authorised payments via a credit card, or your chequing account? The scenarios are a little different for each.
For MACC (Monthly Automatic Credit Card) :
For PAC (Pre Authorised Chequing:
For each scenario, the time where the $25 fee is charged can vary. There are also some exceptions where the $25 fee may be charged after just one failed attempt. These are all unique and we'll need to check your account in order to provide the information. If ever this happens again, please contact us so that we can look into it.
a month ago
Hey, Nick
According to your message,
I should only be charged for $25 dollars.
But I was charged for $75 for within 3 days.
Is there anything you can do with my account?
a month ago
Hello Lexie1221,
Welcome to the community!
Firstly, you should note that these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we know the details of your particular situation.
That said, the post to which you replied is from 2021. While the process might have remained similar, the fee rates have changed since that time. The current fee for a returned payment is $75 (see here).
If you would like to discuss your matter, you would need to contact customer service.
Hope this helps 😀
Cheers
a month ago
Hi, thanks for the update!!
That clears things up then, thank you!!