Refund --> Reversal: Returned Payment Charge

[bharat129]

Hi Team,

My plan was cancelled on 01-Jan-2019 and final bill was generated on Jan-29.
The customer rep told me not to pay any bill which got generated on Dec-29. But Fido deducted 25$ 3 times (total 75$) as below from my credit card which was having some issue to deduct the money.

Reversal: Returned Payment Charge 25.00 Jan 17

Reversal: Returned Payment Charge 25.00 Jan 24

Reversal: Returned Payment Charge 25.00 Jan 24

Please reverse all these charges as your customer rep told me not to pay any amount till final bill gets generated.

Regards,
Bharat

[bharat129]

Hey @bharat129,

Welcome to the Community!

I understand your confusion as you were advised to wait for the final invoice before making a payment.

However, the $25 administration fee is charged when registered to pre-authorized payments and we try to process a payment which is refused for different reasons by the Financial Institution. If there are insufficient funds on the first withdrawal attempt, 1 more attempt will be made 7 days later and an administration fee is charged after the second failed attempt.

I'll send you a PM to have a closer look at your account.

Talk soon!

[FidoClaudia · Accepted solution]

Hey @bharat129,

Welcome to the Community!

I understand your confusion as you were advised to wait for the final invoice before making a payment.

However, the $25 administration fee is charged when registered to pre-authorized payments and we try to process a payment which is refused for different reasons by the Financial Institution. If there are insufficient funds on the first withdrawal attempt, 1 more attempt will be made 7 days later and an administration fee is charged after the second failed attempt.

I'll send you a PM to have a closer look at your account.

Talk soon!