Referrals never get done

[eunicez]

I have refered two lines on 2021 black friday, and it is been more than 1 year. The referral team investegated and found the referral but just telling me it needs to re-escalate. I need to report this to BBB for false advertising.

Dear Eunice, 

Thank you for contacting the Fido Refer A Friend Program Support Team.

This escalation has now been forwarded to the higher department.

Thanks for participating in the Fido Refer A Friend Program. 

Sincerely,

Fido Refer A Friend Support

[FidoJonathan]

Hey eunicez! Welcome to the Community! I'm truly sorry to read about your referral situation. False advertising is not part of our practices and this is definitely not the kind of experience nor impression we want to give you. 

I will send you a PM message and we will take a closer look at your situation together.