Hello @YFuji,
Welcome to the community!
If I'm understanding correctly after joining Fido you referred your friends and did not get the credit? How long after you joined Fido did you do the referral? One of the criteria to be eligible is you must be a current Fido customer on an eligible post-paid plan with an account in good standing for 30 days, you can get the full details about the program here.
If you made your referral when you became a customer and it was not past 30 days then you will not be eligible to receive the credit, since you spoke to someone from the office of the president and that person said you are not eligible then, unfortunately, there is no one else to speak to as the office of the president is the last resort.
The CCTS will only step in and try to help if the complaint is about your actual service they will and can not do anything as to how Fido or any participating organization handles general operating practices.
Hello YFuji,
Welcome to the community!
Sorry to hear of your issues with the program. However, from what you note, it sounds as though you were not eligible for the program. Unfortunately, I do not know the details of what has transpired.
@YFuji wrote:
... I just quit Fido however you still owe me two months of the credits. ...
~taken from here.
**edit** You should note that the forums are community-driven and not intended as a venue for customer services. You would need to contact customer service for specific issues. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. **
Hope this helps 😀
Cheers
Hello again,
I understand you may have chat conversations with customer service. I'm guessing, though, those conversations were with regular customer service or Live Chat. Unfortunately, they can only provide non-specific information regarding the program. Generally, eligible customers do receive the reward within the time-period specifed. However, they are not the ones to determine whether a particular situation is eligible for the reward. That's the reason you were told to contact the Refer-a-Friend support team.
@YFuji wrote:
...the agent told me to email the friend referral department.
Someone who didn't provide a name replied to me and refused my request and said that I am not eligible.
The Refer-a-Friend department would verify and determine eligibility. Unfortunately, it appears as your situation was deemed ineligible.
Even if your situation was eligble for the reward, now that you have cancelled your Fido services, you would have forfeit that reward.
Hope this helps 😀
Cheers
Hello again,
You are certainly entitled to submit your complaint to the CCTS.
@YFuji wrote:
...It is weird why @Cawtou stop customers to post comments here....
I never said, or even suggested people should stop posting their comments. You are more than welcome to share your stories and experiences. However, some people seem to expect a response from customer service or the Ombudsperson or the Office of the President etc in response to their post in the forums. I only noted that this is not the venue to expect a response from Fido customer service or the other offices. They won't reply here since these forums are not customer service.
So, feel free to share your experiences. However, if you want assistance for a specific issue, you would need to contact customer service... or else you could be waiting a while for a response from them.
Hope this helps 😀
Cheers
Hello again,
No, I don't work for Fido nor do I work for any telecommunications company. Providing information and possible explanations for a situation is not trying to cover anything up.
Any further comment would not add anything to this thread.
Cheers
Hello again,
Yes, I did say that any further comment does not add anything to this thread. Your repeated mentions of me add NOTHING for this thread. However, I do have the right to defend against your attempts to discredit me.
Fair enough regarding Cawtau1. However, I don't even know if that is my account. It's possible that is a remnant from when Fido was having issues with their log-in system and I could not log into this account. It's also possible it's someone entirely different. Regardless, you seem to have implied that I created multiple accounts to influence the community. That Cawtau1 account has made NO posts.
It's a bit of a stretch to accuse someone of having mutiple accounts when the account in question has not contributed any posts.
**edit** As these later posts do not add anything to the thread, don't be surprised if they get deleted. They are definitely not on-topic as per the Community Guidelines. You might also wish to familiarise yourself with the Community's Terms of Use. **
Cheers
Hello again,
@YFuji wrote:
...you tried to restrict limit my actions and ignore my rights....
How exactly did I try to limit your actions? Which rights of yours did I ignore? My first reply to you was to inform you that since you cancelled your services, any right to earn the rewards would be forfeit (as per the program's regulations). I played no part in your cancelling your services.
My second reply reiterated the fact that general customer service do no determine eligibility for the reward.
I even encouraged you to share your experiences in my third reply. Yes, I did mention that Fido customer service etc would likely not reply in this forum.
My remaining replies were in response to your repeated mentions about me...
Cheers
Hey @YFuji, Alex here!
Thank you for your post on the community.
To offer some clarity, @Cawtau is simply an MVP (Most Valuable Posters) in the community. Basically, an MVP is an active, helpful, and knowledgeable community member who helps maintain a dynamic and interactive community and are not Fido employees.
You can read more about MVPs here: Community MVP Program - Fido - 118868.
With that being said, we take pride in providing a safe space for users to post questions/concerns and help one another in a respectful manner while keeping it on-topic.
You can take a look at our community guidelines here: Fido Community Guidelines - Fido - 118871
If you have any other concerns/questions about your initial inquiry, feel free to add it to this thread. If you need to connect with a Fido employee, you can do so here: Contact us - Call or chat with customer service - Fido
Thank you for understanding and for your contribution to keeping the community a safe space for everyone.
