Prepaid - Remove add on

Prepaid - Remove add on

Prepaid - Remove add on

SOLVED
keidon
I'm a Participant Level 2

Prepaid - Remove add on

Hi Fido

I am trying to save money by cancelling my $30/month data add-on so it does not renew itself next month. Other than replacing with another data add-on, I cannot find how to just cancel add-on using the 611 service.

Also, if I do cancel the add-on right now do I lose all the current unused data within the current month cycle?

 

 

 

 

 

Accepted Solution

Re: Prepaid - Remove add on

Solved by Moderator

Hey @keidon

 

If the option is cancelled you'll lose access to the data connection altogether. Removing these kinds of features is not currently available through our self-serve options at the moment.

 

I'll be glad to help you with these changes; I'll send you a PM right now so we can check it out! Smiley

View solution in context
15 REPLIES 15
Debbielee0801
I'm a Participant Level 2

Hey, fido

 

I have the same issue as well. I would like to remove the data add on from my prepaid plan. How can I do? 

 

Thank you! 

 

 

Hello @Debbielee0801,

 

Welcome to the community!

 

You will need to contact customer service, you can do so through any of the available methods listed here.



Debbielee0801
I'm a Participant Level 2

Thank you for your answer. For now, would you mind to provide me the customer service phone number calling from outside of Canada? Cause I have a trouble to go thought fido website. 

 

Thank you!!

 

Hello again @Debbielee0801,

 

You can that info including all the other methods of contact Fido from the link I provided above.



Debbielee0801
I'm a Participant Level 2

 

Thank you for reply

mrosenfield
I'm a Participant Level 1

Help me too!!! I’m havin the same issue and just wana cancel it 

Hey @mrosenfield!

 

Welcome to the Community Smiley 

 

I'll be sending you a PM shortly so we can take a look at this together. 

 

Talk to you soon! 



irisdong3521
I'm a Participant Level 1

please help me too! I currently facing the same problem!

Thanks

Hi @irisdong3521,

 

Keep an eye on your inbox, we'll be sending you a PM shortly. Alternatively, you can contact us here.  

 

 



khanhchel99
I'm a Participant Level 1

can you also help me with canceling the data add on?

Hey @khanhchel99! Philippe here. Welcome to the community. Smiley

 

Just to clarify, do you have a data add-on on a prepaid account?

 

If so, you can contact us here for assistance or we can send you a PM via the community.



Nina13
I'm a Participant Level 1

Same issue with me! How can I remove the 30$ add-on data?

Thanks!

N

Hey @Nina13,

 

Welcome to our Community Smiley

 

I'll send you a PM to look into this with you. For future reference, you can contact us through here directly for all account related inquiries.

 

Keep a eye on your inbox for the PM, talk soon!

 

 



FidoPierre
Moderator

Hey @keidon

 

If the option is cancelled you'll lose access to the data connection altogether. Removing these kinds of features is not currently available through our self-serve options at the moment.

 

I'll be glad to help you with these changes; I'll send you a PM right now so we can check it out! Smiley



kevangel
I'm a Participant Level 3

If that's the case I will have the data add-on cancelled when my data usage is near the limit. I still have 800MB left.