Pre-authorized payment

[CLF]

Hi, 

I'm a new member of fido since early october. I got my bill on october 15th and I set up pre-authorized payment on my account a few days after.

It says I have to pay before november 11th and its now already november 8th but fido still didnt automatically withdraw money fron my bank. 

Is it normal? I don't want to have any late fees. 

Thank you.

[FidoValeska · Accepted solution]

Hey @CLF! 

Welcome to the community  

I can understand your concern regarding the payment. 

The payment is unfortunately not taken automatically on the first invoice. 

You would need to make a manual payment for your first payment and after that, it will take it automatically. 

I hope this clarifies!