Showing results for 
Search instead for 
Did you mean: 

Pre-authorized payment

I'm a participant level 1
I'm a participant level 1


I'm a new member of fido since early october. I got my bill on october 15th and I set up pre-authorized payment on my account a few days after.

It says I have to pay before november 11th and its now already november 8th but fido still didnt automatically withdraw money fron my bank. 

Is it normal? I don't want to have any late fees. 


Thank you.


Former Moderator
Former Moderator

Hey @CLF


Welcome to the community Smiley 


I can understand your concern regarding the payment. 


The payment is unfortunately not taken automatically on the first invoice. 


You would need to make a manual payment for your first payment and after that, it will take it automatically. 


I hope this clarifies!