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Plan change pending

bobdifdgdf
I'm a participant level 3
I'm a participant level 3

Fido2.jpg

 

I called earlier in the month and the rep said they had changed my plan to the 45$ 5gig plan that was available and it was to be completed by the 22nd of July. When I logged in it did say "PLAN CHANGE PENDING" and confirmed by another rep. when I was looking at other plans available. I see this plan change has not gone thru, I dont like wasting my time continually,  what now.  Heres the message I got, I have a screen shot

8 REPLIES 8

emilieh66
I'm a participant level 1
I'm a participant level 1

I have had the same exact problem, my plan change went through a week ago -- I even PAID my bill with the new plan -- and I spoke with TWO agents who were not able to remove the plan pending message. It's actually so frustrating. 

Hey @emilieh66, Alex here! 

 

Sorry to see to hear about this situation, I can definitely understand how frustrating this might be. 

 

I know you've already spoken with some of our reps before, but we would need to have a look at your account in order to try and help with this. Make sure to get in touch with us again and we'll find a way to get this fixed! 

 

You can contact us through any of the channels here



FlyGuy
I'm a participant level 3
I'm a participant level 3

FlyGuy_0-1717857142345.png

I was told i could change my phonw today and I'm STILL seeing this blocking me... the plan has been changed as of today... Why is this still a problem?! I want to pick up this deal NOW!

 

FlyGuy_1-1717857212793.png

 

Hey there @FlyGuy,

 

If you still need support with your account, don't hesitate to reach us out through our official channels here, thanks!



FlyGuy
I'm a participant level 3
I'm a participant level 3

It's been addressed thx

FidoKenny
Moderator
Moderator

Hello @bobdifdgdf 

 

I can see how this can be a problem for you. To go over your plan change, it would be important to get in contact with our customer service.

 

If it's best for you, we can also send you a PM here on the Community.

 
Let us know what's best for you.  

 

 



bobdifdgdf
I'm a participant level 3
I'm a participant level 3

sure PM me, I was digging deeper and the plan says its at 50$ currently, but the future bill seems correct at the new rate. If its just a glitch I'll ignore it, but its confusing. If thats the case can delete my question thx

 

MY MOBILE PLAN
Fido Pulse 5GB - BYOP
5GB
$50.00/mo

Great, I'll be sending a PM your way so we can take a closer look.

 

Talk to you soon Smiley