Phone number change online

[jkd7387]

Hi!

I have a question about changing the phone number.

Actually, I've moved from Vancouver to Toronto.

I want to change my phone number for the local area.

I tried many times to change my phone number via Fido online

then every time I press the confirm button it shows up Oh-oh!

Some error occurred. Please try again later.

Furthermore, I used Chrome and Microsoft edge that were cleared the cache and cookies.

How can I change my phone number?

More question, If I don't change my phone number for a local area, is there any penalty?

Thanks!

[patrickchan]

there should be no cost to change your #,

there is not really no need to change ur #, as most people call/txt for free to canadian #s.

if you keep the vancity #, make sure that you call the people back, instead of taking the call.

[FidoPhilippe]

Hello @jkd7387!

I suggest you get in touch with us as it looks like we'll have to escalate that issue. You did a fine amount of troubleshooting there.

You can contact us here or we can send you a private message.

To answer your second question; there's no charge if you change your phone number to that of a different city.

Hope that helped.

[jkd7387]

Hi!

I wanna change my phone number 

so can you send me a private message?

Thanks!

[FidoAmanda]

Hey @jkd7387!

We just sent you PM.

Talk to you soon!