Phone number change online

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I'm a Participant Level 3 jkd7387
I'm a Participant Level 3

Phone number change online

Hi!

I have a question about changing the phone number.

Actually, I've moved from Vancouver to Toronto.

I want to change my phone number for the local area.

I tried many times to change my phone number via Fido online

then every time I press the confirm button it shows up Oh-oh!

Some error occurred. Please try again later.

Furthermore, I used Chrome and Microsoft edge that were cleared the cache and cookies.

 

How can I change my phone number?

 

More question, If I don't change my phone number for a local area, is there any penalty?

 

Thanks!

 

 

 

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Moderator
Moderator

Re: Phone number change online

Hello @jkd7387!

 

I suggest you get in touch with us as it looks like we'll have to escalate that issue. You did a fine amount of troubleshooting there. Smiley

 

You can contact us here or we can send you a private message.

 

To answer your second question; there's no charge if you change your phone number to that of a different city.

 

Hope that helped. Smiley



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Phone number change online

there should be no cost to change your #,

there is not really no need to change ur #, as most people call/txt for free to canadian #s.

if you keep the vancity #, make sure that you call the people back, instead of taking the call.

 

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I'm a Participant Level 3 jkd7387
I'm a Participant Level 3

Re: Phone number change online

Hi!

 

I wanna change my phone number 

 

so can you send me a private message?

 

Thanks!

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Moderator

Re: Phone number change online

Hey @jkd7387!

 

We just sent you PM.

 

Talk to you soon!



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