Hello Jwk,
Welcome to the community!
It's a common misconception that the monthly cost of the phone was reduced. However, that was technically not the case. The device cost shown on the website was calcuated after bill credit. The monthly cost of the phone remained the same but customers were getting a credit on their bill to offset the cost of the phone.
The bill credit is applied to the account and does not directly affect the actual monthly financing cost. In your case, the original monthly financing fee of $83.34 and bill credit of $68.34 calculates to $15 per month. However, the monthly financing fee does not change. With taxes, that amounts to $83.34 x 1.14975 (Québec taxes) = $95.82
I think the reasoning for the calculations being this way is that the device costs are fixed. They purchase the devices at a set cost and they need to sell the devices at a set cost. Any actual reduction in a device's selling price would be reflected as a loss. One can argue the appropriateness of making the devices appear to cost less. However, customers are indeed receiving the bill credit to offset the cost.
I have replied to other similar queries explaining the math, here and here.
Hope this helps 😀
Cheers
Hello again,
Your statement is incorrect. As mentioned previously, the bill credit is applied to the account. The credit is applied before taxes. I have previously provided the calculations here, here, and here. As noted in those calculations, the credit is applied before taxes are applied.
In fact, if a the monthly plan cost is less than the bill credit, they actually credit the taxes.
~taken from Fido.ca on December 18, 2020.
If you do the math, I think you'll also note that the taxes are not charged improperly.
Hope this helps 😀
Cheers
Hello again,
That amount appears to be the device financing amount. As mentioned previously, the device financing did not actually get reduced. However, it sounds like you and your wife are not receiving the bill credit. What plans do you have? Are they older subsidised or BYOP plans? You should note that Fido has recently switched from their old subsidy model to a financed Payment Program. With the subsidised plans, the cost of devices was incorporated into the cost of plans (ie Small, Medium, Large, etc). With the new model, the cost of devices is separate from the cost of plans. Unfortnately, some of the old subsidised plans are not compatible with the new financed model. If you have an older plan, that could be the reason the system is providing you that information.
If you would like to discuss your options, you would need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
