Nov. 18, 2021 - I received a call from winback team from "Quebec" about their plan offer and a phone deal. I accepted the offer and the phone deal plus a bill credit offer to negate the downpayment.. Gave my driver's license number and credit card number ( which i still worry about). I also gave consent for credit check. Done. I was told to wait for 24-48 hours for email delivery confirmation.
Nov. 19, 2021: I called customer service agent from "Prince Edward Island" to inquire about the winback offer I had accepted. CS agent said they don't have my email address on my new account they have setup. CS agent said she will input my email address and this agent said she will send a message to winback team to "finalize" the deal. CS told me winback will callback in 24-48 hours.
That same day, I was at Apple store to pick up a phone I bought for my daughter. Apple rep had ask me if I would need a phone for myself. I answered that I am just finalizing an offer from winback team about an iphone deal and a plan. Apple rep was kind enough to offer help by contacting Fido on my behalf and see if I can get the phone thru them while I am there already. After, few minutes Apple rep told me that the person she spoke with from Fido could not do anything from the winback team and I should just wait for them to get back to me.
Nov. 20, 2021: NO Call and still NO email at all. I called custoner service number and I was only told to try the store to see if they can help.
Nov. 21, 2021: I went to a Fido store, I was told they can't help me regarding winback. The sales person at the store was rude and I was told "everything will take forever". I tried a different Fido store, sales person was kind but nothing they can do to help me to where can I get my sim and the phone deal that I accepted.
Nov. 22, 2021: I called Fido customer service, I ask for the new account number they have set-up for their offer. The only thing the CS agent can help me is to send a message from winback to call me back. I ask the CS agent to escalate my concern to a manager. CS agent said she will send a message to their manager and I shall receive a call within 24-48 hours.
Nov. 25, 2021: Still NO call or email? I called Fido CS number. (this is a looooong wait...). Asking for any update regarding my request and the offer I have accepted. CS agent, she could not help me except for sending a message to winback to call back?
Nov. 26, 2021: I have decided that this was all but a joke and I am starting to feel sorry for myself of why I even bother accepting this "winback" offer or trickery. I feel as if I am begging for something I did not ask for in the first place. So, I called CS number again.... I waited for 1 hour.... FInally, someone answered! Yehey! I told the agent, I am not interested anymore with this offer and I would want them to cancel my account as the winback team took my credit card number. CS agent told me that I would need to speak to the Loyalty team? to be able to do that?!! While I was asking why can't she or the winback team can't do that? While explaining to the CS agent what had happened, CS agent with an urgent tone requested that she needs to go and asked me if I could go back in cue?!! After that, the line went to the wait/hold moment with the redundant background music playing again. By the time the timer on my phone hit 1 hour and 45 minutes trying to get things sorted out, I just could not take it anymore and so I hang-up and left the cue.
Nov. 27-28 - I had the best sleep for a while...I came to accept that all of these that happened was just a bad dream.
Nov. 29, 2021: an agent called from Fido. I did not get his name but I heard him say that he is from the "winback team". After hearing that winback team word again. My blood just boiled as I was expecting a call from the loyalty team? so I can cancel the account they have set up and to make sure my credit card number gets erased from their system and most of all I I don't want to receive anything from them (Fido) anymore. I did not gave a chance to hear the "winback" agent wanted to say because I don't want to get through this all over again. I never ask for this head ache and frustration. My week was going really good until I recieve this random call from FIdo which I regretted answering at all.
This deal might be true, but jjust beware what you will go through. Unless of course, you don't mind calling customer service every niw and then and wait almost an hour to ask what happened to the offer you accepted. or, you don't mind being promised that they will get back to you within "24-48 hours" which obvioulsly in my case has gotten over a week but still NOTHING... or, you don't mind telling the same story all over again to different agents (BTW, are based offshore but pretends that they are in Canada) and the best part of all after re-telling your story over and over and over again- you will get the same answer " winback team will get back to you in the next 24-48 hours"!!!.
WOW! I don't know how your winback team got their training? Fido, you will lose more customer doing this to people. STOP fooling people around and gettiing their personal details from their driver's license, their credit card number and do credit checks when in the first place you cannot commit to your promises on time. these information should be done in store for safety reasons like what other competitor of your's does or if that is not possible, at least do that when everythinfg is really finalize and have a different department located locally within Canada in a secured line.
