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Payment made

I'm a participant level 1
I'm a participant level 1

Hey there,

I have payed my account two days ago, however, my account is still suspended. When can I get my plan back? How long does it take to receive the payment? 

thank you


Senior MVP Senior MVP
Senior MVP

Hello Amina22,


  Welcome to the community!


  Sorry to hear your account is still suspended. You should note that if your account was suspended because of non-payment, you'll need to contact Fido's Credit Operations team: dial *732 from your Fido phone or 1-888-288-2106 from any other phone (see here). You should note that if your services were suspended due to non-payment, you would incur a service suspension fee (see here).


Hope this helps 😀




Hi @Amina22


To add to @Cawtau's post, a payment made by a credit card is posted right away to the account. Any other method of payment can have processing delays of up to 3-5 days.


I hope this answers!