Payment made

[Amina22]

Hey there,

I have payed my account two days ago, however, my account is still suspended. When can I get my plan back? How long does it take to receive the payment? 

thank you

[Cawtau]

Hello Amina22,

  Welcome to the community!

  Sorry to hear your account is still suspended. You should note that if your account was suspended because of non-payment, you'll need to contact Fido's Credit Operations team: dial *732 from your Fido phone or 1-888-288-2106 from any other phone (see here). You should note that if your services were suspended due to non-payment, you would incur a service suspension fee (see here).

Hope this helps 😀

Cheers

[FidoFaiza]

Hi @Amina22! 

To add to @Cawtau's post, a payment made by a credit card is posted right away to the account. Any other method of payment can have processing delays of up to 3-5 days.

I hope this answers!