Payment 3 weeks late

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I'm a Participant Level 1
I'm a Participant Level 1

Payment 3 weeks late

 My bill was due 3 weeks ago and I think my service was cut off. I made a payment but it hasn't reconnected and it won't let me call *732. I'm just wondering if this is a late payment issue or something else as I changed my plan this morning. 

 

Thanks

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Moderator
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Re: Payment 3 weeks late

Hey @cristinemm

 

Welcome to the Community!

 

Once the payment is made, your account should be reactivated. Have you power cycled your device to see if that helps?

 

Also, are you able to use any other service such as data, text messages?

 

Let me know.

 

 

 



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Former Moderator
Former Moderator

Re: Payment 3 weeks late

Hey @cristinemm!

 

Were you able to get everything sorted out? 

 

Let us know what was going on!



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