Got $5 charge on Bonus Data which suppose to be free

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I'm a Participant Level 2 Shing
I'm a Participant Level 2

Got $5 charge on Bonus Data which suppose to be free

Signed up $65 for 4GB mobile plan (1GB + 3GB Bonus) on last weekend in Toronto.

 

The bill is ready now and I checked online.  I got charged $0 on a 1GB Bonus, but got charged $5 for a 2GB Bonus.

 

Called Fido Support, and they said they didn't know anything about this plan.

 

And this plan is available in multiple Fido Store during the weekend across Toronto!

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Fido Employee vaper1
Fido Employee

Re: Got $5 charge on Bonus Data which suppose to be free

Sometimes the stores run a plan that the customer service dont know about. My suggestion would be go back to the store and ask them about it. 



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Moderator
Moderator

Re: Got $5 charge on Bonus Data which suppose to be free

Hey @Shing!

 

Let us know if you still need help with this! 

 

We can send you a PM so we can check that out together. Smiley



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I'm a Participant Level 2 Shing
I'm a Participant Level 2

Re: Got $5 charge on Bonus Data which suppose to be free

I talked to the support through facebook, and she told me she will give the $5 credit for this month manually.

However, she didn't tell me if the fee for the plan will be fixed by next invoice, so I have to check the invoice for next monthy and call back again if the fee is not correct.

 

This is kind of troublesome that I have to contact support multiple times to fix it.

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Former Moderator FidoPamela
Former Moderator

Re: Got $5 charge on Bonus Data which suppose to be free

Hey @Shing

 

We'd be happy to look into it and make sure it is corrected by your next invoice. I'll send you a PM so we can check it out. 

 

Chat soon Smiley 



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