It's been 2 years since I paid off my phone and cancelled my account and I recently logged in to find out I have a past due payment of just under $14. I logged back on to see if I was able to reactivate my account and get a new plan/phone but I saw the past due.
What is this past due amount for? How long has it been there and why wasn't I notified by email/mail?
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A debt becomes “past due” if you fail to make a payment as of the due date. The “past due” amount is the balance that was owed on the original due date maybe it was paid off but since the account was cancelled the online portion was not updated.
It would be best to reach out directly to customer service and they can look at the account and better advise you.