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Overseas Service

RAnderson
I'm a participant level 1
I'm a participant level 1

What do I have to do to get service added to my IPhone for 14 days in Portugual?

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello RAnderson,

 

  Welcome to the community!

 

  Firstly, what type of plan do you have? You should note that some plan-types (ie Basic plans) do not allow for roaming. The Fido Roam feature is automatically enabled on Data, Talk & Text and Talk & Text plans. If you did not wish to use the feature, you would need to opt-out of Fido Roam. In doing so, your usage would be on a pay-per-use basis. You can view those rates in the link provided above.

 

  As indicated on their travel page, Fido does not currently offer any travel packs. Their only option for using services abroad is the daily Fido Roam (or pay-per-use, if opted-out). It should be noted that the charge is per calendar day until 11:59:59 PM Eastern Time (ET), regardless of which time zone you are roaming in.

 

  So, you should be able to readily use your services abroad. However, if you wish to use data while abroad, you would need to enable roaming data on your device.

 

  In order to prevent unintended roaming charges, it is generally recommended to disable data and roaming data. However, you should note that disabling those settings does not prevent roaming for voice and messaging. In addition, some manufacturers might allow some data usage to occur despite those settings (see here). That's why it is also generally recommended to enable Airplane and/or Flight modes in order to prevent unintended roaming usage. You could then manually enable Wifi when required.

 

  For completeness sake, it should be noted that while using Wifi for regular internet access will not incur Fido Roam charges, there seems to be some misunderstanding regarding Wifi-calling. I'm not sure how people have gotten the impression that Wifi-calling does not use the networks. However, that is not true. While the calls and messages do not transmit via cellular towers, they still use the networks via the internet gateway (see image here). The cellular towers and Wifi are merely alternate means of accessing the networks. Calls and messages would not be able to complete or get sent/received without the networks. As such, using Wifi-calling is technically using Fido services. However, they have allowed certain usage to be free from additional charges. All the messages and calls you receive (from anywhere in the world) will be taken from your plan's voice minutes and messaging limits. As well, all Wifi-calling messages and calls you make to a Canadian phone number while abroad won't incur long-distance or roaming charges (see link above). 

 

  You should note the forums are community-driven and not intended as a venue for customer services. If you wished to discuss your matter and/or opt-out of Fido Roam, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers