It has been a very frustrating week for just trying to get a new phone. I called in to upgrade my phone on Nov.25 2020 for an iPhone 11 Pro. I got the confirmation email right away, however, I did not get my tracking number or shipping confirmation within the next 2 days. Called in during the weekend of Nov. 28 to verify what was going with the phone delivery. I was told that the phone ready to pick up and be delivered Monday.
Today is Wednesday, Dec. 2, 2020, and I have not received any Emails at all. Like Zero emails in regard to the status of my order. I call in again 3 times and I was told that the order was cancelled. None of the representatives was able to give a proper answer or guide to who I could contact in regard to what was happening. I need an answer. If my order was able to proceed why cancelling the order today!?!!?!?! I am so disappointed and frustrated with how much I need to go through phone calls and not get any meaningful information in regard to what I am looking for.
We understand how this can be a frustrating experience for you.
It's our objective that you get your phoen as soon as possilbe.
We would need to verify your account to better understand what happened.
You can find all the ways to reach us here.
If it's best for you, we can send you a PM here on the Community. Let us know.