Office of the President and Executive Escalation

[tiredfidocustom]

Fido customer care is refusing to share the email addresses of the office of the president and the executive escalation. Every organization has this in Canada. Is  there a way I can get those email addresses?

I am tired of talking to their agents on the phone. There is also lot of misinformation. I prefer if the communication is in writing to avoid any isinformation. 

[PeterCse]

I have been with Fido for over 20 years, with three identical plans for my wife, daughter, and myself. We each paid $25.46 for our cellphones, including 7GB of data. In April my plan increased to $42.46 unilaterally, without warning, My daughter and wife continued at $25.46 per month rate without a problem, this increase only impacted my account. This is not the way to treat a valued customer ! To just increase my price 68% without warning is unconscionable after many years of loyalty to Fido. Could you therefore please escalate this case to the office of the president and restore all three accounts to the $25.46 previously paid since November 2020.

[Cawtau]

Hello PeterCse,

  Welcome to the community!

  You should note these forums are community-driven and not intended as a venue for customer services. As noted in the solution below, you would need to escalate your issue with customer service. If you wish to address your matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. 

Hope this helps 😀

Cheers

[Here]

How can I contact Fido President

[Cawtau]

Hello Here,

  Welcome to the community!

  As noted in the solution below, you would need to escalate your issue with customer service.

Hope this helps 😀

Cheers

[kevinchahal]

Kindly provide office of the presidents mailing address, thanks!

[tiredfidocustom]

Thanks for the reply again.  Looks like it was a bot reply. 

Thanks for the reply. 

Contacting customer care has failed. Enaging with them on social media has failed. As a customer, I am thus requesting the email addresses of the office of the president and executive escalation so that I can escalate. Yet even that courtesy is not being extended to me. 

It looks like Fido is doing everything it can not to share the email addresses of the Office of the President and the Executive Escalation. 

My ask again: how can I get the email of the office of the president and the executive escalation if all previous avenues have failed? 

[Kajen]

Best solution is to find another company. There are so many good offers out there. Contacting the presidents office is a waste of time. Been there and done that. They don't have any additional empowerment. Don't waste your time 

[Cawtau]

Hello again,

  No bots here. Also, not customer service.

Cheers

[tiredfidocustom]

Thanks for the reply. 

Contacting customer care has failed. Enaging with them on social media has failed. As a customer, I am thus requesting the email addresses of the office of the president and executive escalation so that I can escalate. Yet even that courtesy is not being extended to me. 

It looks like Fido is doing everything it can not to share the email addresses of the Office of the President and the Executive Escalation. 

My ask again: how can I get the email of the office of the president and the executive escalation if all previous avenues have failed? 

[Cawtau]

Hello again,

  This forum is community-driven and not intended as a venue for customer services. No one here would be able to provide those email addresses. As previously mentioned, you would need to escalate the matter through customer service.

Hope this helps 😀

Cheers

[Pepper1996]

WRONG you can always file a BBB complaint and it goes to the office of the president.

[Cawtau · Accepted solution]

Hello,

  Welcome to the community!

  Sorry to hear you're having issues . You should note that you will only be referred to the Office of President or Ombudsman once the proper escalation process had already been exhausted (see here). Every organisation has an escalation process. You would need to contact customer service and have them escalate your concern. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

  You might also refer here for steps to Resolve a Concern.

Hope this helps 😀

Cheers