Not receiving short code text...

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I'm a Contributor Level 1 Othersky
I'm a Contributor Level 1

Not receiving short code text...

Hi,

 

Today I swichted my cell provider from Bell to Fido.

At the local Fido store, after inserting Fido Sim card, it recognized Fido network right away and all setting seems fine and works ok (even though I'm not always getting LTE (H+))...

After few mins later I noticed that I'm not getting short code text messages  (i.e. Bank alerts or whatsapp verification code) anymore as well as MMS message from other provider except Fido/Rogers. After few hours, I did a factory reboot and I tested again but still same problem. It seems like there are few ppl having same issue.

Can someone help me to solve this issue?

 

My phone is unlocked Xiaomi Note 5 Pro and there was no problem at all with Bell.

 

Thank you in advance

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Message 1 of 19
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Re: Not receiving short code text...

Hey @Badawy0118!

 

Welcome to the Community Smiley

 

Were you able to follow the steps provided by our members to see if that helps?

 



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I'm a Participant Level 2 Badawy0118
I'm a Participant Level 2

Re: Not receiving short code text...

Hi , I did but no use , I uninstalled the app and reinstalled it and it worked fine thank you

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Message 12 of 19
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Re: Not receiving short code text...

That's great @Badawy0118!

 

Let us know if you have any more questions. Smiley



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Message 13 of 19
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I'm a Participant Level 2 pbountr
I'm a Participant Level 2

Re: Not receiving short code text...

A few months ago my phone stopped receiving sms short codes. Today I changed my phone device to the 11pro max and I am still having the l same issue. 

 Apple says it’s not in their end, Fido says the same and the apps are also saying they see no issues! I need this fixed ASAP!! 

 

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Message 14 of 19
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Re: Not receiving short code text...

Hey @pbountr! I hope you're doing well. Smiley

 

I've moved your post to this thread, as it should have the answers that you seek.

 

Keep us all informed here if it works or not.



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I'm a Participant Level 2 pbountr
I'm a Participant Level 2

Re: Not receiving short code text...

@FidoPhilippe  Hello. I’ve tried everything. I checked out the towers and there is a TELUS, Rogers and Bell tower within a few blocks. I’m also on LTE so that’s not an issue. I’ve deleted the apps and downloaded them again. Nothing is working. This Is becoming extremely frustrating. 

please help! 

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Message 16 of 19
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Re: Not receiving short code text...

Hello @pbountr,

 

Are you not receiving all short codes or only some in particular? 



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Message 17 of 19
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I'm a Participant Level 2 pbountr
I'm a Participant Level 2

Re: Not receiving short code text...

@FidoAnthonyZ  Hi I’m not Receiving any short codes at all 

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Message 18 of 19
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Re: Not receiving short code text...

Hey pbountr!

 

Have you checked the list of short codes approved by the Canadian Wireless Telecommunications Association? Are the short codes from which you are attempting to receive messages on this list?

 

You can find the list on txt.ca.

 

You will only be able to receive text messages from officially approved short codes on this list.

 

Let us know! 



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