Not able to get 5 hrs Fido perk

[varunpillai72]

Hello all,

I am too facing the same issue with Fido my account app . I am not able to view my Fido perks of 5 hours . I have tried updating and also reinstalling the app ...it didn't help out.

If any moderator can help me sort out the issue, would be grateful.

[FidoSaira]

Hey @varunpillai72,

Welcome to the Fido Community!

Did you make any changes to your price plan?

Can you also check if you have the latest app version installed?

If everything is in order, please reach out to us through these channels and we'd be happy to take a look at it with you.

[varunpillai72]

Hello FidoSaira,

Yes recently I had changed my plan .. but as per my knowledge all the Fido plans with data,text and calling includes Fido perks free of cost . I am using the latest version of Fido app .. I had contacted the technical support team of Fido , but there weren't also able to find solution to my problem.

[FidoSaira]

Thank you for the details.

Were they able to open a ticket for you?

[varunpillai72]

Yes .. they provided ticket number I1761558385.

If possible kindly provide an update on the same.

[FidoAnthonyZ]

Hello vaunpillai72,

If you wish to have an update on your ticket you can reach out via these methods.