No data since Monday

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I'm a Participant Level 3 dmenegon
I'm a Participant Level 3

No data since Monday

On Monday (around 10am) my phone stopped receiving data. I went online for a solution first, trying a restart then taking out the battery and SIM card for a few minutes to no avail. I called support and they were at a loss and recommended I go to the nearest Fido store to have someone there look at it. I went to the local Fido store and the attendant had no clue but said to go to a cell phone repair place (the one in the same mall). The person at the repair place said there was an Andriod update that has interupted my data service and my phone should update shortly.

 

It's Wednesday now and still nothing. Feeling like I've been brushed off.

 

I have an LG G4 btw...

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Re: No data since Monday

Hi! 

So I went to a friend's place to try a phone and my data was working on my phone (huh!?) but the other phone was on another carrier so it went into locked mode.

 

When I got home my data again was working and I could access a few apps but others...nothing. Funny, I'd get Facebook notifications but no access to the app. After 10 minutes the data cut out.

 

Did the network reset and it looks like everything came back.

 

Fingers crossed!!!

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I'm a Participant Level 3 dmenegon
I'm a Participant Level 3

Re: No data since Monday

Looks like the data connection is stable now.

 

Thanks for all the help!!!

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Re: No data since Monday

@dmenagon

 

That's amazing !!
 

Glad to know it works now Smiley Thanks for keeping us updated.



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