Hello @Zeeman,
Welcome to the community!
The fee is charged when you do an activation or hardware upgrade through customer service or at a retail location, the only way to avoid that charge is when you do it yourself through self-serve on fido.ca. That being said, often times retail locations would have promotions where they would waive that fee but how it works is you will be charged the fee, and then on your second or third invoice you will receive a credit for the fee. If this is the case then I would suggest you wait until your third invoice and if you did not receive the fee then you can contact customer service directly.
