New sim card (prepaid)

[FidoUserTran]

Hello,

I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan.

I went to a Fido Store to buy a new sim card because the previous one is too big.

The seller told me they could not activate it in store and asked me to go online after I bought the new multi-sized sim card.

Unfortunatly, I could not find the option to activate a new sim card.

How do I activate my new sim card while keeping everything the same?

Thanks,

-Tran

[WgB]

Hi! Yes, I did, and it is that number I am entering, but Fido is not recognizing it. I'm new on this forum so not certain where the PM is, will it pop up?

[FidoPierre]

Hey @FidoUserTran

This particular option is not available through My Account at this time for our prepaid customers. I'll be glad to help you out with the SIM card change, I'll send you a PM and we can set up the change together.